Senior IT Support Specialist

The ideal candidate has extensive experience supporting Microsoft-based environments, excellent troubleshooting skills, and the communication and professionalism required to support business users and senior-level stakeholders. Experience provisioning and supporting laptops, desktops, mobile devices, and related workplace technology.

Kinect is seeking a Senior IT Support Specialist to support a large global investment organization in their San Francisco office. This is a long-term contract opportunity supporting a professional financial-services environment with a strong emphasis on responsive, high-quality end-user support.

The ideal candidate has extensive experience supporting Microsoft-based environments, excellent troubleshooting skills, and the communication and professionalism required to support business users and senior-level stakeholders.

Key Responsibilities

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  Serve as a primary point of contact for end users requiring technical assistance.
  
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  Troubleshoot and resolve desktop, laptop, software, mobile device, and peripheral issues.
  
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  Provision, image, configure, and deploy desktops, laptops, iPads, and other end-user devices.
  
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  Support Microsoft 365, Windows, and related Microsoft technologies.
  
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  Set up and maintain office IT equipment including monitors, keyboards, mice, and related peripherals.
  
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  Support technology onboarding and offboarding activities for employees.
  
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  Administer mobile connectivity and data SIM requirements.
  
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  Troubleshoot SaaS applications and coordinate with external vendors when needed.
  
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  Escalate complex issues to appropriate internal or external support teams.
  
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  Document incidents, problems, resolutions, and support activity within the ticketing system.
  
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  Provide regular updates regarding ticket status, projects, and other assigned responsibilities.
  
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  Identify opportunities to improve support processes, documentation, and the overall user experience.
  

Qualifications

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  5+ years of hands-on IT support, desktop support, help desk, or end-user computing experience in a professional environment.
  
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  Strong experience supporting Microsoft 365 and Microsoft Windows environments.
  
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  Experience provisioning and supporting laptops, desktops, mobile devices, and related workplace technology.
  
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  Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues efficiently.
  
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  Excellent written and verbal communication skills with the ability to explain technical information clearly to non-technical users.
  
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  Strong customer-service orientation and the ability to remain professional and composed when supporting users under pressure.
  
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  Ability to prioritize multiple requests, manage time effectively, and adapt to changing priorities.
  
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  Strong attention to detail and follow-through.
  
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  Ability to work effectively both independently and as part of a geographically distributed IT team.
  
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  Experience supporting users within financial services or another professional-services environment is preferred.
  

Location: San Francisco, CA. This position is expected to be onsite five days per week initially, with the potential to transition to four days onsite and one remote day. Parking is provided.

Employment Type: W-2 contract, expected duration of 12+ months with the potential for ongoing extensions.

Compensation: $50.00–$52.00 per hour W-2, with flexibility based on experience and qualifications.

About Kinect

Kinect provides career opportunities and professional support to technology professionals while delivering high-quality technology talent to organizations nationwide. We specialize in software and applications, IT infrastructure, operations, and related technology disciplines.

Equal Employment Opportunity

Kinect and our client are equal opportunity employers. Employment decisions are made without regard to race, color, religion, creed, national origin, ancestry, sex, pregnancy, childbirth or related medical conditions, sexual orientation, gender, gender identity or expression, age, marital status, disability, genetic information, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Kinect is committed to providing equal employment opportunities to all qualified applicants.