Senior IT Manager

We are seeking an accomplished Senior IT Manager - Enterprise Infrastructure & Cloud Operations to lead a large-scale enterprise computing environment. This is a high-impact leadership opportunity for an experienced IT infrastructure professional with a strong background in enterprise server and storage operations, cloud infrastructure, disaster recovery, managed service providers (MSPs), and large-scale IT service delivery. This full-time position is based in Memphis, Tennessee.

Responsibilities

• Lead enterprise computing services across data centers, cloud platforms, and manufacturing facilities.
• Oversee server infrastructure, storage, backup and recovery, virtualization, and operating systems.
• Ensure 24/7 availability, performance, security, and reliability of business-critical infrastructure.
• Drive infrastructure modernization, automation, standardization, and operational efficiency.
• Establish and maintain service-level objectives (SLOs), performance metrics, and operational standards.
• Lead capacity planning, infrastructure upgrades, technology refreshes, and continuous improvement initiatives.
• Provide strategic oversight of cloud infrastructure, including AWS, Azure, and/or Google Cloud environments.
• Lead disaster recovery, backup, high-availability, and business continuity strategies.
• Ensure infrastructure environments are scalable, secure, resilient, and cost-effective.
• Identify opportunities to consolidate, virtualize, automate, and modernize legacy infrastructure.
• Direct and develop a team of approximately 5-7 IT professionals.
• Provide oversight and accountability for approximately 100 external managed service provider resources.
• Manage globally distributed technical teams, vendors, and service delivery partners.
• Establish performance expectations, drive accountability, and mentor technical leaders.
• Partner with senior IT leadership and business stakeholders to align infrastructure services with organizational objectives.
• Manage an annual infrastructure operating budget of approximately $25 million.
• Oversee vendor contracts, licensing, service agreements, and technology investments.
• Manage relationships with major enterprise technology providers, including Microsoft, Dell/EMC, Cisco, NetApp, and Oracle.
• Monitor vendor performance, service-level compliance, operational costs, and financial performance.
• Identify cost optimization opportunities without compromising system reliability or business continuity.

Qualifications

• Required

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.

• 10-15+ years of progressive IT experience, with significant experience in enterprise infrastructure, systems administration, or IT operations.

• Proven leadership experience managing large-scale enterprise infrastructure environments.

• Strong knowledge of Windows Server, Unix/Linux, enterprise storage, backup, virtualization, and disaster recovery technologies.

• Experience managing cloud infrastructure environments such as AWS, Azure, or Google Cloud.

• Demonstrated responsibility for infrastructure uptime, availability, disaster recovery, and operational performance.

• Experience managing technical teams, external vendors, and managed service providers.

• Strong financial management experience, including enterprise IT budgets, vendor contracts, and cost optimization.

• Working knowledge of ITIL practices, including incident, problem, change, capacity, and availability management.

• Excellent communication skills with the ability to influence executive leadership, technical teams, and business stakeholders.

• Must reside in the Memphis, TN area.

• Preferred

• Experience supporting global, multisite enterprise environments.

• Background in manufacturing, industrial, or similarly complex enterprise operations.

• Experience leading infrastructure transformation, cloud adoption, and modernization initiatives.

• Experience managing large outsourced infrastructure support organizations.

• Strong understanding of enterprise infrastructure architecture and long-term technology roadmaps.

• Demonstrated success improving operational efficiency, reducing costs, and increasing infrastructure reliability.