Senior IT Application Support Analyst

As a member of client Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in client Digital and Client Experience Technology to support the Banking Centre Line of Business ensuring the seamless operation and ongoing improvement of application platforms across the organization. While Digital owns platforms such as Online Banking and Contact Centre applications, this team is responsible for supporting the applications used within physical branch locations and ensuring their ongoing functionality and performance.

Our client, a Commercial Banking company, is looking for a Senior IT Application Support Analyst for their Toronto, ON/Hybrid location.
 
Responsibilities:

• Supports all frontline products and applications used across client branches. While Digital owns platforms such as Online Banking and Contact Centre applications, this team is responsible for supporting the applications used within physical branch locations and ensuring their ongoing functionality and performance.
• Responsible for building and migrating CI/CD pipelines into a new environment, transitioning from Jenkins to GitHub Actions to streamline deployment processes and modernize automation workflows.
• As a member of client Application Reliability Engineering Platform team, the Consultant, Site Reliability Engineering will play a key role in client Digital and Client Experience Technology to support the Banking Centre Line of Business ensuring the seamless operation and ongoing improvement of application platforms across the organization. You will work closely with cross-functional teams providing technical expertise to resolve application and infrastructure technology issues on medium to highly complex projects in compliance with service standards, policies, and procedures.
• At client we enable the work environment most optimal for you to thrive in your role.
• Technical Expertise- Manage and optimize automated application deployments across multiple environments, ensuring consistency and reliability. Monitor system health, performance metrics, and alerts to proactively identify and resolve issues before client impact. Participate in, and as required, lead incident response and post-mortem analysis to identify root causes and implement preventive measures.
• Team Management Partnership - Continuously evaluate and improve systems, processes, and tools to enhance reliability, scalability, and efficiency. Define and maintain observability strategies to ensure visibility into application behaviors and performance. Participate in the on-call rotation for application support, responding to incidents and resolving technical issues. Balance feature development speed and system reliability by adhering to well-defined service level objectives (SLOs). Support AIOps initiatives to reduce manual intervention and improve operational intelligence through automation.
• Contribute to the development and execution of observability and telemetry strategies. Provide input to best practices, standards, and documentation for site reliability engineering (SRE) methodologies and technologies. Participate in defining standard reliability and resilience requirements for infrastructure and application components. Act as a point of escalation for production application issues, providing advanced troubleshooting and resolution.

 
Requirements:

• In site reliability engineering, application support, or DevOps roles, with a strong focus on application lifecycle automation and operational excellence. Demonstrated expertise in automating application deployments, incident response workflows, and operational tasks using scripting and orchestration techniques. Solid understanding of AIOps principles and hands-on experience applying automation and machine learning to improve observability, anomaly detection, and incident resolution. Proficiency in scripting and programming languages (e.g., Python, PowerShell, Bash, JavaScript) for building automation related to application monitoring, deployment, and recovery. Familiarity with application security best practices, including authentication, authorization, secrets management, and secure coding principles. Experience working with continuous integration and continuous delivery (CI/CD) pipelines and version control systems (e.g., GitHub), with a focus on application delivery and release automation. Working knowledge of observability strategies, including telemetry, logging, tracing, and alerting, to maintain application health and performance. Understanding of networking fundamentals as they relate to application performance and reliability. Experience with pipeline-integrated security scanning and compliance tools to support secure application delivery.
• Engage with the purpose of finding the right solutions. You go the extra mile, because it's the right thing to do.
• Motivated by accomplishing your goals and delivering your best to make a difference.
• Find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• Passionate about growing your knowledge. You have a strong sense of curiosity.
• Bachelor’s degree or equivalent in Computer Science or Technical discipline.
• Bring your real self to work, and you live our values - trust, teamwork, and accountability.
• 5-10 years of experience in SRE, DevOps, or Application Support environments.
• Strong Linux/Unix administration and troubleshooting skills.
• Hands-on experience with Azure, OpenShift (OCP), and containerized environments.
• Strong application support, incident management, and problem-solving experience.
• Experience building and supporting CI/CD pipelines using Jenkins and/or GitHub Actions.
• Proficiency in scripting using Python, Bash, PowerShell, or similar.
• Experience with monitoring, observability, and automation tools.
• Knowledge of file transfer protocols, networking fundamentals, and application security best practices.
• Bachelor’s degree or equivalent in Computer Science or Technical discipline or equivalent
• Client or banking industry experience.
• JavaScript or other scripting/automation experience.
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Demonstrated leadership skills with the ability to influence and collaborate across teams
• Opportunity to work with and learn new technologies, tools, and environments.
• Strong exposure to emerging AI technologies and AI-driven initiatives.
• Hands-on experience with cloud-based applications and projects within Azure.
• Exposure to impactful projects that support critical business applications.
• Great opportunity for professional growth and continuous learning in a modern technology environment.

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities