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Senior Food & Beverage Manager, Restaurant & Lounge | Full Benefits Offered
Grand Hyatt
Grand Hyatt DFW
US - TX - Dallas
Bars/Restaurants/Outlets
Department Head/Manager
Full-time
Yearly US Dollar (USD) pay basis
Req ID: DAL005971
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Summary
At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences. Grand Hyatt DFW is seeking an experienced, hands-on Senior Food & Beverage Manager to lead the day-to-day operations of Grand Met Restaurant, the Grand Met Bar and Lounge, and In-Room Dining.
Located inside Dallas Fort Worth International Airport, Grand Hyatt DFW offers a dynamic hospitality environment serving business travelers, leisure guests, airline crews, groups, and international travelers. This role is responsible for driving service excellence, colleague development, guest satisfaction, and operational performance across the hotel's primary food and beverage outlets.
The ideal candidate is a polished hospitality leader with strong restaurant management experience, a visible floor presence, and the ability to lead teams through fast-paced service periods while maintaining Hyatt standards of care, quality, and professionalism.
Local candidates only. Candidates should currently reside in the Dallas-Fort Worth area, as relocation assistance is not being offered for this position.
Awards and Recognition
Grand Hyatt DFW and Hyatt are proud to be recognized for excellence in hospitality, service, workplace culture, and guest experience, including:
- #3 in Customer Service across the Americas for all brands.
- TripAdvisor Traveler's Award 2025.
- Texas's Leading Airport Hotel 2025.
- Fortune 100 Best Companies to Work For 2025.
- People Companies That Care 2025.
- U.S. News Best Hotels 2025.
- Equality 100 Award: Leader in LGBTQ+ Workplace Inclusion.
- AAA Four Diamond Award.
Key Responsibilities
- Manage daily operations of Grand Met Restaurant, the bar and lounge, and In-Room Dining.
- Maintain a strong floor presence during breakfast, lunch, dinner, peak bar service, and high-demand periods.
- Lead, coach, train, and support restaurant, lounge, bar, and in-room dining colleagues.
- Ensure service execution reflects Hyatt standards, luxury hospitality, and a seamless guest experience.
- Conduct pre-shift meetings to communicate service priorities, menu changes, VIP notes, guest preferences, and operational needs.
- Monitor guest satisfaction, service timing, product quality, cleanliness, and outlet presentation.
- Partner with culinary leadership to ensure strong menu knowledge, proper execution, and smooth communication of specials, dietary needs, and guest requests.
- Oversee in-room dining service standards, including order accuracy, delivery timing, presentation, and guest follow-up.
- Support hiring, onboarding, scheduling, performance feedback, training, and colleague development.
- Assist with labor management, payroll review, inventory, ordering, cost control, and supply management.
- Maintain compliance with food safety, sanitation, responsible alcohol service, and hotel policies.
- Resolve guest concerns quickly and professionally, with thoughtful service recovery when needed.
- Partner with stewarding, culinary, front office, engineering, security, and other departments to ensure smooth operations.
- Review guest feedback and operational trends to identify opportunities for improvement.
- Support special events, VIP experiences, and hotel activations as assigned.
- Perform other duties as assigned by Food & Beverage leadership.
We Offer Excellent Benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Prescription, Dental and Vision Insurance
- 401K with company match
- Paid Vacation, sick days, new child leave, and personal day
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Free colleague meals during shift
- Employee Stock Purchase Plan
- Discounts at various retailers- Apple, AT&T, Verizon, Headspace and many more
Why make a good choice when you can make a Timeless one by applying for your next career opportunity with a Hyatt Regency hotel? Hyatt Regency hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.
Qualifications
- Previous food and beverage leadership experience required.
- Experience in a fine dining restaurant, upscale hotel restaurant, luxury hotel, or high-volume food and beverage environment strongly preferred.
- Previous experience managing or supporting restaurant, bar, lounge, and in-room dining operations preferred.
- Strong understanding of restaurant service, bar operations, wine and beverage service, in-room dining, and guest recovery.
- Strong floor presence with the ability to support service execution in real time.
- Ability to lead, train, and motivate hourly colleagues in a fast-paced hospitality environment.
- Strong communication, organization, problem-solving, and decision-making skills.
- Basic financial understanding, including labor management, inventory, cost control, and revenue awareness preferred.
- Experience with POS systems, scheduling tools, payroll systems, and Microsoft Office preferred.
- Knowledge of food safety, sanitation, responsible alcohol service, and applicable local regulations required.
- Must currently reside in the Dallas-Fort Worth area.
- Must be able to work a flexible schedule, including mornings, evenings, weekends, holidays, and business-demand periods.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Apply
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