Senior Event Manager - Caribe Royale Orlando Hotel

Scope of Position

The Senior Event Manager prepares all event documentation and coordinates with the Sales departments and clients to ensure consistent, high-level service throughout the pre-event, event and post-event phases of property events. He/she ensures a seamless turnover from sales to service back to sales. He/she serves as the event planner's primary contact on property and is responsible for his/her experience.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• 2-3 years' experience in event management at a resort property preferred.
• Proven organizational, interpersonal and communication skills.
• Effective at handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
• Knowledge of catering and events market.
• Knowledge of diverse events i.e. weddings, corporate events, and reunions.
• Proven ability to handle complex group and social events.
• Ability to operate a motor vehicle.

Responsibilities

• Build and maintain close relationships with meeting and event planners, the Sales team, and all operating departments/resort management.
• Lead pre-event and post-event meetings for assigned groups.
• Identify operational challenges associated with his/her group and work with the property staff and client to solve these challenges and/or develop alternative solutions.
• Manage client budgets to maximize revenue and meet client needs.
• Manage group room blocks and meeting space for assigned groups.
• Adheres to all standards, policies, and procedures.
• Participate in client site inspections and assist with the sales process when necessary.
• Act as a liaison between field salesperson and client throughout the event process (pre-event, event, and post-event).
• Review of billing and payments with clients.
• Work closely with accounting on pre/post event billing arrangements.
• Review comment cards and guest satisfaction results with associates.
• Responsible for detailing all food, beverage, set-up, décor, entertainment, optional activities (on/off-site and), transportation, and other details related to files assigned.
• Communicate in writing (Event Orders, Event Resumes, e-mails) and verbally with all operating departments to ensure the highest quality of execution at all times.
• Complete and ensure that all Event Orders, Event Resumes, and other paperwork, are accurate and distributed on a timely basis per established schedules.
• Assist with potential clients (site-inspections) as required.
• Inspect function space for physical appearance/maintenance needs and communicate with appropriate point of contact.
• Perform any other reasonable duties as required by management.

Education

• 4-year university degree preferred or equivalent experience in hotels/resorts.

Skills and Abilities

• Able to communicate in the English language. Second language is a plus.
• Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
• Able to work with and understand financial information and data and basic arithmetic functions.

Physical Requirements

• Able to work in a fast-paced environment.
• On a continuous basis, sit at a desk in front of a computer screen; intermittently twist to reach to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis.
• Physically fit in order to lift, pull and push items up to 50 pounds.
• Requires standing/walking/reaching and bending throughout shift.