Senior Director, HR Operations

The Senior Director, HR Operations is a strategic and execution focused leader responsible for building and scaling a modern, data driven HR infrastructure that enables organizational growth, operational excellence, and an exceptional employee experience. Responsibilities: HR Operations and Technology Lead and optimize global HR operations across employee lifecycle processes (hire to retire), ensuring efficiency, scalability, and a strong employee experience. Design and implement standardized workflows, policies, and service delivery models to support growth while driving continuous improvement, reducing manual processes, and increasing operational effectiveness. Own the implementation and optimization of HR systems (HCM, ATS, performance management tools, etc.), including integration and migration from a legacy PEO. Partner with IT and business stakeholders to deliver scalable, user-centric solutions. Drive adoption of new systems, processes, and programs with high engagement and minimal disruption. Leverage AI, automation, and digital tools to enhance HR service delivery, insights, and employee engagement. People Analytics and Insights Establish and track metrics such as time to fill, productivity, retention, and diversity goals, providing real-time visibility into headcount, attrition, engagement, performance, and hiring metrics. Translate data into actionable insights that inform workforce planning, organizational design, and business decisions. Support compensation planning cycles (merit, bonus, equity) and market benchmarking and job architecture. Contribute to the design and administration of competitive, scalable benefits programs. HR Business Partnering Serve as an HR partner to designated business leaders, providing guidance on organizational design, workforce planning, and talent and performance management. Support leaders with data-driven insights and pragmatic solutions that balance speed, quality, and culture. Act as a trusted advisor during periods of growth, transformation, or change, and lead operational readiness for rapid growth and organizational changes. Support culture evolution through scalable HR practices that reinforce company values and performance expectations. Qualifications: