Highlights
Position: Leaves & Accommodations Specialist Location: Raleigh, NC 27609 Duration: 6 Months Job Type: Temporary Assignment Work Type: Hybrid Job Description: The Senior Leave of Absence & Accommodations (LoAA) Specialist I serves as a subject matter expert for complex Leave of Absence and Accommodations matters. This role provides expert case guidance, supports compliance activities, mentors LoAA Specialists, and leads capability improvements that strengthen service quality, consistency, and compliance.
Numbers & Facts
| Location | Raleigh, NC |
| Industry | Computer/IT Services |
| Salary | $40–$46 |
| Company Size | 100 to 499 employees |
| Year Founded | 2009 |
| Website | http://www.tekwissen.com/ |
Description
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is with one of our Biotech clients who researches develop and commercializes drugs. The company focuses primarily on antiviral drugs used in the treatment of HIV, hepatitis B, hepatitis C, and influenza, including Harvoni and Sovaldi.
Position: Leaves & Accommodations Specialist
Location: Raleigh, NC 27609
Duration: 6 Months
Job Type: Temporary Assignment
Work Type: Hybrid
Job Description:
- The Senior Leave of Absence & Accommodations (LoAA) Specialist I serves as a subject matter expert for complex Leave of Absence and Accommodations matters.
- This role provides expert case guidance, supports compliance activities, mentors LoAA Specialists, and leads capability improvements that strengthen service quality, consistency, and compliance.
- The role is responsible for handling more complex case interpretation, guiding employees and people leaders through sensitive leave and accommodation matters, supporting the interactive process, and ensuring consistent application of policies, procedures, and regulatory requirements.
- This role does not own a full service capability, vendor relationship, or analytics portfolio, but is expected to act as a strong SME and improvement lead within defined areas of expertise.
Job Responsibilities:
- Serve as a subject matter expert for LoAA policies, procedures, case practices, and regulatory requirements.
- Manage and advise on complex or escalated leave, disability, accommodation, return-to-work, and related employee matters.
- Support the interactive process for accommodation cases, including documentation review, employee and manager consultation, solution exploration, and outcome communication.
- Maintain comprehensive, accurate, and legally defensible case documentation, including detailed case notes, interactive process records, case rationale, and related correspondence.
- Draft and manage complex employee and manager communications that may be subject to legal review and potential discovery in administrative, regulatory, or legal proceedings.
- Provide guidance to LoAA Specialists on case routing, documentation standards, escalation criteria, and standard work.
- Coach and mentor Specialists to strengthen case quality, employee experience, and compliance consistency.
- Partner with employees and people leaders to explain processes, clarify requirements, and support resolution of sensitive or complex case questions.
- Support compliance activities, including case reviews, documentation audits, process adherence checks, and issue identification.
- Lead capability improvement efforts within assigned areas by identifying process gaps, recommending improvements, and supporting implementation of standard practices.
- Escalate high-risk, legally sensitive, ambiguous, or precedent-setting matters to the Program Manager, Senior Manager, Legal, or Employee Relations as appropriate.
- Support development and maintenance of templates, SOPs, knowledge articles, training materials, and case guidance documentation.
- Bachelor's Degree and five years of relevant experience OR Master's Degree and three years of relevant experience.
Knowledge, Experience, and Skills:
- Progressively responsible experience in leave of absence, disability, accommodations, benefits, employee relations, HR operations, or related HR service delivery.
- Experience using HR and payroll systems such as Workday, SAP, Oracle, PeopleSoft, ADP, or similar platforms.
- Strong knowledge of leave of absence, disability, workplace accommodation, return-to-work, and related employee support processes.
- Strong working knowledge of FMLA, ADA, state and local leave laws, accommodation practices, and related compliance obligations.
- Ability to exercise sound judgment in complex, sensitive, or ambiguous case situations.
- Strong case consultation, documentation, problem-solving, and stakeholder management skills.
- Demonstrated ability to document highly complex leave, disability, and accommodation matters with clear case rationale, risk identification, decision tracking, and comprehensive interactive process records.
- Skilled in drafting sensitive communications that withstand internal review and may be subject to legal discovery.
- Ability to coach and mentor Specialists and support consistent team practices.
- Ability to identify process gaps and lead practical improvements.
- Ability to communicate complex information clearly to employees, people leaders, HR partners, Legal, Employee Relations, Benefits, Payroll, and vendors.
- Strong attention to detail and ability to manage confidential information appropriately.
- Proficiency with Microsoft Word, Outlook, Excel, PowerPoint, Workday, ServiceNow, and vendor systems.
- Strong service orientation, empathy, professionalism, and ability to support sensitive employee matters.
Preferred Qualifications:
- Certified Professional in Disability Management, Certified Leave Management Specialist, Certified Employee Benefit Specialist, PHR, SPHR, or related certification preferred.
- Experience with Workday and ServiceNow strongly preferred.
- Experience supporting complex leave, disability, accommodation, return-to-work, or employee relations matters.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
About Company
WE THE TEKWISSEN PEOPLE
TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.
To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.
Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.
It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.
Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.Similar Job Searches
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