Senior Account Manager
National Equipment & Service
On site in Irvine, California
If you're looking for an account management role where you own real relationships, your work has a direct impact on the business, and there's a clear path to grow, National Equipment & Service offers a chance to do meaningful work with a team that backs you up.
National Equipment & Service (NES) is Southern California's premier dock and door service company, delivering installation, repair, and proactive maintenance for loading docks, rollup doors, high-speed doors, and industrial access systems across Orange County, Los Angeles, and the Inland Empire.
Our work keeps warehouses, distribution centers, and commercial facilities running, which is no small thing in a region that moves a huge share of the country's goods. We believe that when we take care of our people, they take care of our customers.
As our Irvine office continues to grow, we are seeking a Senior Account Manager who is customer-focused, organized, and proficient in selling B2B services.
Why Work at National Equipment & Service
At NES, account managers are trusted to run their accounts, not just process them. You'll be the person customers rely on, working closely with Field Service and Operations to make sure the job gets done right and the customer stays happy. From your first weeks, you'll have real ownership and the support to back it up, including weekly one-on-one coaching with your manager and a structured onboarding process.
You'll work across a wide range of customers and equipment, from a single urgent repair to multi-location service agreements, in an industry where fast, reliable service genuinely matters to the businesses you serve.
Our Irvine office offers a collaborative, fast-paced, hands-on environment where your contributions are noticed. NES has been growing steadily since 1989, and the people who join during this stretch have more say in how we build than anyone who comes later, along with a real opportunity to move up as new roles open.
What You'll Do
- Serve as the main point of contact for a portfolio of accounts, building trust from the warehouse floor to the front office
- Prepare accurate estimates and clear scopes of work for service calls, repairs, and installation projects
- Schedule and coordinate preventative maintenance visits around customer agreements and team capacity
- Manage work orders from start to finish in our field service management system, keeping documentation and customer updates current
- Resolve urgent issues by coordinating with Field Service, Operations, and leadership, owning the outcome from first call to final fix
- Identify opportunities to grow accounts through expanded service agreements, added equipment, and multi-location relationships
- Handle renewals and reconnect with at-risk accounts before they leave
- Keep CRM and service records accurate and prepare account summaries for internal reviews and customer meetings
What We're Looking For
- 9+ years in account management, customer success, or a client-facing role in B2B industrial or commercial field service (dock/door preferred, HVAC, electrical, plumbing, fire life and safety, facilities management, or similar)
- A record of growing the accounts you manage, not just keeping them: you can point to renewals you saved, relationships you expanded, and revenue you added to an existing book
- Experience owning a portfolio of complex, multi-site customers where you were the person they called first, and the person who got it resolved
- The judgment to act like an owner: you spot the problem before the customer does, make the call, and pull in service, parts, dispatch, and accounting to deliver
- Communication that lands with anyone, as clear and credible with a warehouse manager on the dock as with a facility director or an executive reviewing the budget
- Relentless follow-through: you close every loop, nothing sits in your inbox, and your CRM tells the truth
- Fluency with CRM and field service management software (ServiceTitan and HybSpot strongly preferred)
- Ability to travel to customer sites across Orange County, Los Angeles, and the Inland Empire as needed
- Bachelor's degree or equivalent experience (we care far more about what you've done than where you studied)
What We Offer
- $95,000 to $115,000 base salary based on experience, plus monthly performance incentives, with on-target earnings of $120,000 to $140,000+ (no cap)
- Medical, dental, and vision coverage, with company contributions
- 401(k) retirement plan
- Two weeks of vacation to start, one week of dedicated sick leave, and eight paid holidays
- Company vehicle access for site visits, with mileage reimbursement otherwise
- Weekly coaching, structured onboarding, and leadership development resources
- A clear promote-from-within path with a growing company
Start Building Your Career
At National Equipment & Service, you'll own real accounts, work with a team that has your back, and have the chance to grow as the company does. If you're ready to take the next step in your account management career in Irvine with a company that values its people, we encourage you to apply.