Benefits:About UsAmerican Pool Service, Inc. is an established swimming pool service company based in Southfield, Michigan. We provide residential pool openings, closings, weekly maintenance, repairs, and other swimming pool services throughout Metro Detroit.
We're looking for a dependable, organized, and friendly Seasonal Office Assistant to join our team and help support our daily office operations during the busy swimming pool season.
Our spring season is especially fast-paced, with a high volume of incoming calls, customer inquiries, and service requests. We're looking for someone who enjoys staying busy, communicates professionally, and can help keep our office organized and running smoothly.
Responsibilities- Answer incoming phone calls, respond to emails, and assist customers with general questions and service inquiries.
- Gather and accurately document customer requests for pool openings, closings, repairs, maintenance, and other services.
- Assist office management with coordinating appointments and scheduling service requests.
- Communicate customer information, scheduling requests, and service details to the appropriate team members.
- Enter and update customer information, service requests, and work orders in company software.
- Assist with preparing and processing customer invoices using Skimmer pool service software.
- Maintain accurate customer records and organized office documentation.
- Provide general administrative and clerical support to management and office staff.
- Help manage a high volume of incoming calls and customer requests, particularly during the busy spring season.
Qualifications- Previous experience in an office, administrative, receptionist, or customer service role preferred.
- Excellent phone etiquette and strong verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to multitask, prioritize responsibilities, and remain professional in a busy office environment.
- Comfortable using computers, email, and basic office software.
- Willingness and ability to learn company-specific scheduling and invoicing software; training will be provided.
- Dependable, punctual, and able to work independently as well as part of a team.
- Friendly, professional attitude and a willingness to assist wherever needed.
Previous experience in the swimming pool industry is not required.Schedule & CompensationThis is a full-time, seasonal position running approximately March through November.
- Monday–Friday, 8:30 AM–5:00 PM
- In-person at our Southfield office
- $18.00–$22.00 per hour, depending on experience
Join Our TeamIf you're organized, dependable, enjoy helping customers, and thrive in a busy office environment, we'd love to hear from you!
Apply today to join American Pool Service for the upcoming swimming pool season.