Seasonal Licensed Healthcare Service Delivery Manager

About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Seasonal Licensed Healthcare Service Delivery ManagerYour potential has a place here with TTEC's award-winning employment experience. As a Service Delivery Manager working remotely in the United States, you'll be a part of bringing humanity to business. #experienceTTECWhat You'll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience, and work closely with an iconic brand? In this role, you'll support and motivate your team to make sure they're on track to meet client goals. You'll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call. You're an instrumental part in creating and maintaining a positive work environment for your team, ensuring we meet client requests and needs and acknowledge a job well done.You'll report to the Director of Operations. We're looking for a leader to Act as one, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility.During a Typical Day, You'llImprove the key success metrics associated with goals. These include: Revenue Targets, Customer Satisfaction Score, Service Level Goals, Quality GoalsCoach associates to ensure achievement of company and client goals while addressing employee related issues and coordinating training on new or revised information relating to services, products, or processes of projectsBring your time management and organizational skills to manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your teamWhat You Bring to the RoleMinimum 1 year call center, equivalent work or sales management experienceHave an active Resident State Insurance License or the ability to successfully complete the college of insurance program and obtain a licenseContinuously promote a performance-driven culture and always work towards reaching for amazingEngage and support your team in making sure they have the proper tools and systems to accomplish day-to-day tasksConsistently mentor and inspire othersCustomer focused mindsetUnderstanding, interpreting, and manipulating data for reportingWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsAnd yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)The anticipated range for individuals expressing interest in this position is $22-$25/hr. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECTTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.Location/Division Austin, Texas, Remote Job Requisition 04C4E Work From Home Yes