Scheduler - Sr. Customer Service Rep

Artech LLC

Los Angeles, CA(remote)

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JOB DETAILS

SALARY

$30–$31.33 Per Hour

SKILLS

Business Operations, Call Centers, Communication Skills, Customer Support/Service, Data Entry, Data Quality, Email Technology, Endocrinology, Financial Management, Health Science, Healthcare, High School Diploma, Infectious Diseases, Interpersonal Skills, Medical Assistance, Multitasking, Nephrology, On Call, Onboarding, Online Communications, Pamphlets, Patient Registration, Presentation/Verbal Skills, Reconciliation, Rheumatology, Schedule Development, Voice Applications, Work From Home, Writing Skills

LOCATION

Los Angeles, CA

POSTED

30+ days ago

Description:

Note to Suppliers: Each supplier may submit up to 3 candidates. Please ensure you present only your top candidate do not submit just to meet the quota.

FIELDGLASS COMMENTS SECTION Required Information (DO NOT Include in Resume):
When submitting a candidate, be sure to provide the following details:

Candidate s Location: Specify city and state (this is mandatory).
Skillset Alignment: Briefly summarize how the candidate s experience and skills match the role s requirements.
Requested Time Off: List any pre-planned time off (e.g., vacations).

= Remote Work and Onsite Expectations:

" < Remote work is acceptable, Local candidates ONLY
" < Occasional onsite requirements may include HR orientation, equipment pickup, pre-employment health appointments, annual team events, go-lives, or other manager-assigned instances.
" = Equipment shipping is NOT available for candidates; the candidate must be able to pick up equipment on site on the first day.

Communication:
" Ensure candidates are vetted for their ability to communicate effectively.

Assignment Information
- 100 % Remote
- Local candidate ONLY**
- Work location: 1000 S Fremont Ave, Alhambra, CA 91803
- Campus or Medical Enterprise: Medical Enterprise
- Working Job Title: Patient Access Liaison II
- Number of needs: 1
- Pay Rate: ***
- Markup: 31.5 %
- Bill Rate: ***
- Duration of Assignment: CTH, 13 weeks, with a possibility for an extension no guarantees
- Work hours: Job seeker must be open 7 am-7 pm staggered shifts, possible weekends, job seekers Must be able to work OT
- Parking: [*** Parking Rates] (https://transnet.***.edu/index.php/parking-rates/)
- Interview Process: Two step interview process) 2 Video/ Teams interview
- Dress code: Business Casual

Must Haves:
Please note that simply adding "Call Center Environment" to the job title or as a skill on the resume does not count as actual experience. We need job seekers who TRUTLY have hands-on call center experience.

Candidates with experience supporting medical specialties such as Endocrinology, GI/Liver, Infectious Disease, Nephrology, Pulmonary, or Rheumatology are highly preferred. While this background is a strong plus, it is not required.
This pod has a learning curve, so we are primarily looking for someone who is a quick learner, adaptable, and ready to take on new challenges.

High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and Healthcare department/ environment.
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associate or bachelor s degree in healthcare, business or operations field strongly preferred.

Description:
Serves as primary point of contact for access to *** academic medical centers and *** Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

Background Checks
" Social Security Trace confirm 7 years worked and lived, as found by SSN trace
" County Criminal (Felony & Misdemeanor) 7 years
" Federal Criminal 7 years
" National Criminal Search (Widescreen Plus)
" National Sex Offender Registry
" State Healthcare Sanctions
" OIG/SAM (Office of Inspector General/System for Award Management)
Education
" Provide proof of High School diploma or equivalent (GED)
Employment
" List 3 previous employers; at least 2 must be verified

Other Required Documents
" HIPAA training acknowledgment
" Application form
" Temporary Worker Agreement
" Harassment & Discrimination pamphlet

Medical and Immunization Requirements (All items are billable EXCEPT for the Drug Screen)
Immunity Documentation (Bloodwork or Vaccination Records)
" Provide documentation/titers OR vaccine records for:
" MMR (Measles, Mumps, Rubella): 2 shots
" Varicella (Chickenpox): 2 shots
" Hepatitis B: 3 shots
" Must be fully vaccinated for MMR and Varicella.

Hepatitis B Vaccination
" May be declined (no exemption form required), but declination form must be on file (supplier can provide).
Tuberculosis (TB) Test
" Must be completed yearly.
" Documentation must show:
" Date of test.
" Result was read within 24 48 hours.
" For positive history: submit chest x-ray results.

Drug Screening 9 Panel, No THC (effective May 20, 2024)
" Required substance screening for:
" Amphetamines
" Barbiturates
" Benzodiazepines
" Cocaine metabolite
" Opiates (Codeine, Morphine, Hydrocodone, Hydromorphone)
" Oxycodone
" Phencyclidine
" Methadone
" Propoxyphene

Influenza Vaccine (Current Season)
" Required November 1st May 30th.
" Not needed if starting between May 1st and September 1st (recommended to get vaccine after September 1st).
" Facility accepts signed personal/medical exemption form. IF DECLINING VACCINE, A MASK IS REQUIRED.
COVID-19 Vaccination
" Not required but strongly recommended.

Fair Chance Employment
Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act

Scheduler - Sr. Customer Service Rep

Artech LLC

Los Angeles, CA(remote)

About the Company

Artech LLC

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