Schedule Coordinator/ Customer Service Representative -

• VERY FAST Paced work environment

Responsibilities:

• Handle customer inquiries and complaints
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
• Update customer information in the customer service database during and after each call
• Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
• Oversees office operations.
• Impact the company's bottom line by problem-solving and turning frustrated clients into repeat customers
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Arranging and confirming appointments. Software Skills
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Experience with the service industry it is a plus

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Appreciation to UP-SELL
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Computer skills/ cellphone knowledgeable
• Social media skills
• Ability to work with 2 computer screens
• Good memory

Gulf Gate Aluminum maintains a positive, family-oriented atmosphere, diverse with cultures and skills while serving the community we live and work in.