Operational Key Account Manager

Global supply chains succeed when a few critical customers can count on one person to keep freight moving, promises intact, and problems solved before they become headlines. This role owns that outcome for a portfolio of strategic accounts—turning day-to-day operations into reliable service, stronger partnerships, and measurable growth. You will be the bridge between customer expectations and the network that delivers them.

Performance Objectives

• Own a defined book of key accounts and hold service performance to agreed SLAs, recovering exceptions so on-time delivery and claim rates stay within target.
• Run structured business reviews that convert operational data into clear actions, closing at least the agreed share of open issues each quarter.
• Protect and grow revenue by identifying lane, mode, and service opportunities and converting a documented pipeline into awarded volume.
• Lead cross-functional recovery when disruptions hit—air, ocean, or inland—so customers receive one plan, one owner, and a confirmed outcome.
• Cut avoidable cost and rework by standardizing handoffs with operations, customer care, and pricing, and by tracking root causes to closure.
• Embed sustainability choices customers can act on—mode mix, consolidation, and reporting—without sacrificing reliability.
• Build executive-level trust so renewals and expansions are decided on performance, not price alone.

Essential Qualifications

• Proven ownership of strategic logistics or freight accounts, with results you can describe in service, retention, and revenue terms.
• Working command of international air and ocean operations, including how exceptions move from booking to delivery.
• Ability to run QBRs, negotiate scope, and align internal teams without losing the customer’s timeline.
• Comfort reading operational and commercial data and turning it into a decision, not a slide.
• Clear written and spoken communication with shippers, consignees, and internal specialists under time pressure.

Role Selling Points

• A portfolio where operational excellence is the growth strategy, not a back-office afterthought.
• Scale across modes and geographies, so solutions are not limited to a single product line.
• A public, established organization that competes on reliable partnerships and responsible logistics.
• Direct influence on how flagship customers experience the network every week.

About the Company

This organization is a global transport and logistics leader with a network spanning more than 90 countries and thousands of offices and logistics facilities worldwide. It offers freight forwarding by air, sea, road, and rail, alongside contract logistics and supply chain solutions tailored to industries such as automotive, aerospace, healthcare, technology, and consumer goods. Built on principles of partnership and foresight over five decades, the company has grown through strategic expansion to become one of the largest players in its field. Its approach combines global scale with digital innovation, using advanced tracking and visibility platforms to help enterprises of all sizes streamline and de-risk their supply chains.

About Caliber

Caliber is a specialized talent agency built by freight professionals, not career recruiters, dedicated exclusively to the freight forwarding and logistics industry. Our mission is simple: to match the best talent in the industry with the best companies in the industry. Because our team comes from within the industry, we understand both the technical demands of the roles we fill and the culture of the companies we represent. As a niche agency, we strive to be recognized among the best in our field while operating as servant leaders within the freight and logistics community.

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