Salesforce Business Analyst

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Salesforce Business Analyst

Hybrid in Georgia, & 4 others

Salesforce Primary Clouds (Sales Cloud, Service Cloud, Community Cloud)& 8 others

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We are looking for a skilled Salesforce Business Analyst to join our team and drive the successful delivery of Salesforce-based solutions. The ideal candidate will bridge the gap between business needs and technical implementation, ensuring that Salesforce capabilities are leveraged effectively to meet organizational goals.

Responsibilities

• Gather and document business requirements from stakeholders across various departments

• Translate business needs into functional specifications for the Salesforce platform

• Collaborate with development teams to design and implement Salesforce Service Cloud and Sales Cloud solutions

• Conduct gap analysis between current business processes and desired Salesforce functionality

• Facilitate workshops and meetings with stakeholders to align on project scope and deliverables

• Support user acceptance testing and validate that solutions meet business requirements

• Create and maintain documentation, including process flows, user stories, and business cases

• Provide recommendations for process improvements leveraging Salesforce capabilities

• Act as a liaison between business users and technical teams throughout the project lifecycle

• Assist in the prioritization of the product backlog based on business value and impact

Requirements

• 3+ years of experience working within the Salesforce ecosystem

• Proficiency in Salesforce, Salesforce Service Cloud, and Salesforce Sales Cloud

• Background in business analysis within a Salesforce environment

• Understanding of the Salesforce platform and its core capabilities

• English proficiency at B2 level or higher

Nice to have

• Familiarity with Salesforce Financial Services Cloud

• Knowledge of Salesforce Agentforce

• Skills in Salesforce Marketing Cloud