Sales Representative

Sales Representative

1. Job Title

Sales Representative

2. Department / Reports To

Department: Sales & Service Coordination

Report to:

Sales Manager of Company's Japanese Headquarters — Direct Report

CEO of the Company (Dotted-Line Report)

3. Location

Atlanta, Georgia

Business travel within North America may be required as needed.

4. Job Summary

This position serves as the primary point of contact for customers in North America regarding after-sales service for equipment manufactured by Company's headquarter (Japan). The role focuses on day-to-day communication, service coordination, and supporting smooth interactions between customers, Company, and Company's headquarter (Japan). Business-level Japanese proficiency is required. The ideal candidate is comfortable contributing beyond defined responsibilities and working flexibly to support overall team objectives.

5. Key Responsibilities

Maintain regular communication with existing customers(primarily battery manufacturers).

Coordinate after-sales service activities, including regular maintenance, troubleshooting, parts, and modification requests.

Gather customer needs and provide accurate feedback to Company's headquarter (Japan).

Maintain and update Installed Base information.

Support quotation preparation and billing-related documentation.

Coordinate schedules between our service engineers, local partners, and customers.

Collect market, customer, and competitor information.

Assist in developing and expanding service agreements.

Support initial responses to new customer inquiries as needed.

Provide logistical support for visiting staff from Company's headquarter (Japan), including hotel arrangements, transportation coordination, and general on-site support during business trips.

Support English communication during visits from headquarter and in customer interactions.

Perform other related duties as assigned to support business operations and customer needs.

6. Required Qualifications

Business-level Japanese communication skills

English communication skills

Strong interpersonal and organizational skills

Willingness to learn and work collaboratively

Ability to travel when needed

Proficiency in basic office software (Outlook, Excel, Word, etc.).

Strong teamwork and communication skills.

Applicants must be authorized to work in the United States without current or future visa sponsorship.

7. Preferred Qualifications

Experience in manufacturing, machinery, or B2B sales.

Ability to read or understand basic technical documents (mechanical/electrical).

Experience working with Japanese companies or Japanese customers.

8. Skills & Competencies

Experience in customer-facing or coordination roles

Experience in sales, customer support, or service coordination

Experience working with Japanese companies or Japanese customers

Basic understanding of manufacturing or machinery

9. Physical Requirements / Work Environment

Office-based work at the company.

Occasional travel to customer sites domestically and internationally. This role requires travel within the United States and Canada as needed (approximately 10–20%)

May require entry into factory environments with appropriate PPE (safety shoes, etc.).

10. Benefits

Medical, dental, and vision insurance

Paid vacation and sick leave

401(k) program

Reimbursement of travel expenses

11. Other Duties:

This job description has been designed to indicate the general and essential duties to be performed by a jobholder of this position. It is not designed to contain, nor is it intended to be interpreted, as a comprehensive inventory of all duties, responsibilities, and qualifications required of this job. Duties, responsibilities and activities may change, expand, or be modified at any time with or without notice, at the Company's sole discretion.

To perform the job successfully, an employee must satisfactorily perform each essential responsibility listed in this document and others as the Company may implement or distribute from time to time.