We are seeking an experienced Branch Sales Manager to lead, develop, and drive performance for our sales team within our Cincinnati branch. This role is ideal for a hands-on leader with a strong background in insurance roof sales who can balance team leadership, customer engagement, and strategic growth. Key Responsibilities:
Team Leadership & Development - Recruit, interview, and onboard new sales representatives on an ongoing basis
- Train and coach reps on door-to-door sales, roof inspections, and how to navigate the insurance claims process
- Identify and address retention risks early; build loyalty through recognition, development, and clear career paths
- Set clear performance expectations and hold reps accountable through KPI tracking and structured feedback
- Foster a high-energy, positive branch culture focused on integrity, hustle, and teamwork
- Ensure proper use of CRM and sales tools (e.g., AccuLynx, field sales software)
- Maintain visibility into pipeline, job status, and team activity
- Collaborating with other departments, such as marketing, operations, and finance, to achieve overall company objectives
Sales Execution & Revenue Growth - Drive branch revenue by motivating the sales reps, owning territory management, and by maximizing inspection and conversion rates
- Support reps in closing deals, especially complex or high-value opportunities
- Track performance metrics and adjust strategy as needed to drive results
Customer Experience & Issue Resolution - Step in to handle escalated customer concerns and ensure positive outcomes
- Maintain high standards for communication, professionalism, and service
- Work cross-functionally with operations to ensure smooth project execution
- Build and maintain strong relationships with key customers and clients to drive sales and ensure customer satisfaction
Insurance Process Expertise - Develop and maintain a strong understanding of the insurance claims process
- Train reps on how to properly identify storm damage and guide homeowners homeowners through the claims process - from filing to adjuster inspection to approval to signed contract
- Assist sales reps in roof inspections, adjuster meetings and working with the supplementation team when needed
- Ensure compliance and accuracy in documentation and communication
Experience: - 3-5 years of experience in the roofing industry is required, specifically insurance restoration experience
- Background in sales, with a track record of achieving targets and driving revenue growth
- Strong leadership presence and experience with the ability to recruit, train, motivate, and retain a team
- Project management skills, with the ability to prioritize tasks and meet deadlines
- Strategic planning experience to develop long-term goals and strategies for the branch
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