Sales & Front Desk Associate

Scenthound

  • San Diego, California
  • 30+ days ago

    Highlights

    This position requires: · Sales experience and confidence (membership sales is highly valued!) · Customer service experience (retail or restaurant) · Computer/ Technology proficiency · A passion for dogs and dog health & wellness! We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy.

    Numbers & Facts

    LocationSan Diego, California
    Websitehttps://www.scenthound.com/

    Description

    Responsive recruiter
    Benefits:
    • 401(k)
    • Competitive salary
    • Flexible schedule
    • Free uniforms
    • Opportunity for advancement
    • Paid time off
    • Training & development
    Who We Are
    Scenthound is a wellness-focused dog care company on a mission to help dogs live longer, healthier lives. Our North Star is to enrich the connection between people and their dogs. We offer membership-based wellness services that focus on a dog’s Skin, Coat, Ears, Nails, and Teeth (S.C.E.N.T.), ensuring they stay clean and healthy. Above all, dog safety is our top priority, and we are committed to creating a safe, stress-free experience for every dog in our care.
     
    About the Position
    The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires:
    ·        Sales experience and confidence (membership sales is highly valued!)
    ·        Customer service experience (retail or restaurant)
    ·        Computer/ Technology proficiency 
    ·        A passion for dogs and dog health & wellness!
    ·        Reliable transportation 
    ·        Willingness to work in a smoke-free environment 
     
    Who We Are Looking For 
    We are searching for a goal-oriented team member who has a passion sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motived team member who wants to advance their career through our training path to become a Scenthound Manager!
     
    Benefits
    • Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
    • Total Compensation - $24-30/hr. 
      • Base pay is $18- $21 an hour. 
      • Can expect $6-9 additional per hour based on tips
      • Opportunity for commissions incentives 
    • Medical benefits upon eligibility 
    • Merit-based pay increases
    • Paid Vacation
    • Complimentary service membership
     
    Tasks
    • Drive membership sales through health and wellness education
    • Drive key performance indicators – average ticket price and rebook ratio – through memberships, service
    • add-ons, and retail sales
    • Develop membership leads; Follow up with potential members
    • Answer phone calls, schedule customer appointments, manage customer profiles and records
    • Manage cash drawer – responsible for daily cash handling
    • Manage customer expectations; Resolve customer concerns; Retain memberships
    • Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
    • Perform other tasks and duties as assigned by the Scenter Manager 
     
    Skills and Abilities
    • Confidence in selling services and products
    • Ability to connect with customers (both canine and human!) and provide outstanding customer service
    • Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
    • Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
    • Effective communication with team members and dog parents (in person and on the phone)
    • Independently solve problems using Scenthound values and culture as a guide
    • Attention to detail
    • Time-management; Scheduling appointments efficiently
    • Accountability; hold oneself and others to Scenthound standards
    Compensation: $24.00 - $40.00 per hour




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