Sales Event Manager
Hotel Ella
Austin, TX
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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Banquet Services, Billing, Brand Marketing (Branding), Catering Services, Coaching, Communication Skills, Customer Relations, Customer Satisfaction, Detail Oriented, Documentation, Event Management, Financial Management, Food and Beverage Industry, Forecasting, Housekeeping/Cleaning, Leadership, Microsoft Office, Operations Management, Operations Planning, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Profit & Loss, Record Keeping, Resolve Customer Issues, Restaurant, Sales, Sales Management, Sales Operations, Team Lead/Manager, Vendor/Supplier Planning, Writing Skills
LOCATION
Austin, TX
POSTED
30+ days ago
This role requires strong attention to detail, a proactive mindset, excellent communication skills, and the ability to manage multiple events and priorities in a fast-paced luxury boutique hotel environment.
Essential Responsibilities Event Planning and Execution
- Manage the full operational execution of events booked at Hotel Ella, including weddings, meetings, corporate gatherings, private dining events, and social functions
- Review banquet event orders, rooming details, setup requirements, timelines, menus, and special requests for accuracy and completeness
- Lead internal event turnover meetings and communicate final details clearly to Food and Beverage, Culinary, Front Office, Housekeeping, and other operational departments
- Serve as the primary on-site contact for clients, vendors, and event hosts during program execution
- Conduct pre-event walkthroughs and confirm all event spaces are set according to contract, banquet event order, and service standards
- Monitor event flow, timing, staffing, setup quality, and guest experience throughout each function
- Respond quickly and professionally to last-minute changes, guest requests, and operational challenges
- Build strong working relationships with clients, planners, and vendors to ensure confidence and satisfaction throughout the event process
- Deliver a high-touch hospitality experience that is professional, warm, responsive, and solutions-focused
- Anticipate client needs and resolve service issues in real time with urgency and professionalism
- Support post-event follow-up as needed, including feedback collection, internal recap, and documentation of opportunities for improvement
- Partner closely with the Sales team to transition booked business into a successful operational plan
- Work with banquet, restaurant, bar, and culinary teams to ensure proper staffing, service flow, and readiness for each event
- Coordinate room blocks, VIP needs, welcome amenities, and special guest requests with Front Office and Housekeeping when applicable
- Ensure event spaces, equipment, signage, linen, décor, and service items are in place and presentation-ready
- Maintain knowledge of all event spaces, capacities, setup styles, and service standards across the property
- Review event files, contracts, and banquet event orders for operational accuracy
- Ensure billing details, consumption updates, guarantees, and final changes are properly communicated and documented
- Assist with tracking event-related expenses, staffing efficiency, and service execution to support profitability
- Maintain accurate records, notes, and communication within hotel systems and event platforms
- Support forecasting of event needs, inventory usage, and operational labor based on business levels
- Help lead and direct banquet and service teams during event execution
- Model professionalism, accountability, and service excellence at all times
- Support training and coaching of team members on service standards, event readiness, and guest engagement
- Foster strong collaboration between departments to ensure consistent execution and communication
- Minimum 2 to 3 years of experience in event management, banquet operations, catering, or hotel food and beverage leadership
- Previous luxury hotel, boutique hotel, wedding venue, or upscale restaurant experience preferred
- Strong understanding of banquet service, event timelines, catering operations, and guest service standards
- Excellent verbal and written communication skills
- Strong organizational skills with the ability to manage multiple events and priorities at once
- Ability to remain calm, composed, and solutions-oriented in a fast-paced environment
- Proficiency in hotel and event systems preferred, including Tripleseat, PMS platforms, and Microsoft Office
- Flexible schedule required, including evenings, weekends, and holidays based on event demand
- Ability to stand and walk for extended periods
- Ability to lift, carry, push, or pull up to 25 pounds as needed
- Ability to move throughout indoor and outdoor event spaces and respond to operational needs in real time
- Seamless and accurate event execution
- Strong client satisfaction and positive guest feedback
- Effective cross-department communication
- High standards of presentation, service, and professionalism
- Strong control of event details, timing, and operational readiness
About the Company
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