Sales Development Representative

Reporting to the Executive Vice President of Marketing and working closely with the Growth Marketing Manager and Sales team, this position manages inbound inquiries, qualifies marketing-generated leads, conducts outbound prospecting, coordinates the transition of new customers, and schedules meetings for the sales organization. The Sales Development Representative serves as a key link between Marketing and Sales by ensuring prospective customers receive timely engagement and are effectively transitioned through the sales process while delivering exceptional customer experience.

Overview:

 

 

Join the best in the industry at Nextech  and embark on a rewarding career journey! For over 30 years, we've built our success on a foundation of Quality, Value, and Integrity, fostering enduring partnerships with thousands of satisfied customers. With over 2,000 team members nationwide, Nextech sets itself apart from other companies by being America’s largest HVAC/R service provider.

 

As we continue to grow, we're committed to offering an exceptional work experience for our employees with numerous opportunities for development and advancement. If you pride yourself on quality work, integrity, and dedication, we want you on our team. Nextech boasts outstanding review ratings on Indeed and Glassdoor, making it the premier destination for HVAC professionals. Elevate your career by joining Nextech today!

What You’ll Be Doing:

The Sales Development Representative (SDR) identifies, qualifies, and develops sales opportunities to support business growth. Reporting to the Executive Vice President of Marketing and working closely with the Growth Marketing Manager and Sales team, this position manages inbound inquiries, qualifies marketing-generated leads, conducts outbound prospecting, coordinates the transition of new customers, and schedules meetings for the sales organization. The Sales Development Representative serves as a key link between Marketing and Sales by ensuring prospective customers receive timely engagement and are effectively transitioned through the sales process while delivering exceptional customer experience.

What Makes Nextech Different?:

• Paid Training & Ongoing Development – Invest in your career with fully paid initial and continuous training.
• Top-Tier Health Insurance – Choose from excellent options, including a FREE employee-only plan.
• Dental & Vision Coverage – Prioritize your overall health with added benefits.
• Supplemental Insurance Options – Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• FREE Life Insurance – Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan – Secure your future with a 50% match on the first 6% of your contributions.
• Generous Time Off – Recharge with 7 paid holidays, and Paid Time Off (PTO).

Min Compensation: USD $23.43/Hr. Max Compensation: USD $45.18/Hr. Responsibilities:

Inbound Lead Management

• Monitors and responds to inbound marketing and sales inquiries received through multiple channels, including web forms, telephone calls, email, and other approved communication platforms
• Responds to inbound inquiries within established service level expectations
• Evaluates, prioritizes, and qualifies inbound leads based on company profile, opportunity potential, service needs, geographic coverage, strategic verticals, and sales readiness
• Determines the appropriate disposition of inbound leads, including advancement, nurturing, or disqualification based on established business criteria
• Prioritizes leads based on established qualification criteria and business objectives
• Routes qualified opportunities to the appropriate sales representative based on territory, account size, industry, or strategic priorities
• Documents customer interactions, lead activity, and opportunity details accurately within Salesforce

Marketing Qualified Lead (MQL) Follow-Up

• Contacts Marketing Qualified Leads (MQLs) generated through digital marketing campaigns, events, webinars, referrals, and other marketing initiatives
• Conducts discovery conversations to understand customer needs, business challenges, project timelines, and decision-making processes
• Evaluates sales readiness and converts qualified prospects into Sales Qualified Leads (SQLs)
• Identifies trends in customer engagement and lead quality and provides recommendations to improve qualification effectiveness
• Schedules introductory meetings and discovery calls for the appropriate sales representatives
• Maintains timely follow-up to maximize lead conversion and customer engagement

Customer Transition and Onboarding Support

• Serves as an initial point of contact for customers beginning the sales engagement process
• Coordinates the transition of new customers by facilitating required documentation, account setup, and communication with internal departments
• Partners with Sales, Operations, Customer Service, and other internal teams to support a smooth customer onboarding experience
• Ensures customer information is complete, accurate, and properly transferred to support operational readiness
• Promotes a positive customer experience throughout the transition process

Outbound Prospecting

• Executes outbound prospecting campaigns targeting prospective customers within designated industries and markets
• Researches prospective customers and accounts to support targeted outreach efforts
• Conducts outreach through phone, email, and other approved communication channels
• Identifies qualified business opportunities and schedules meetings for the sales organization
• Provides ongoing feedback regarding outreach effectiveness and customer engagement to support continuous improvement of sales development strategies
• Meets established outreach activity and lead generation expectations while maintaining quality customer interactions

CRM and Sales Support

• Analyzes lead activity, pipeline progression, and customer trends to identify opportunities for improvement
• Provides recommendations to Marketing and Sales leadership regarding lead qualification, lead routing, customer engagement, and sales development processes
• Collaborates with Marketing and Sales leadership to improve lead quality, conversion rates, and front-end sales funnel performance
• Maintains accurate reporting and customer data to support business decisions

General Responsibilities

• Performs assigned duties in a safe, accurate, thorough, and professional manner
• Upholds Company policies and procedures
• Maintains confidentiality of Company and customer information
• Works professionally with managers, supervisors, coworkers, customers, vendors, and the public
• Performs other related duties as assigned

Qualifications:

• Ability to evaluate business opportunities and exercise sound judgment when qualifying leads
• Ability to analyze lead trends and provide recommendations to improve sales development effectiveness
• Ability to communicate recommendations and business insights to Marketing and Sales leadership
• Demonstrates excellent verbal, written, and interpersonal communication skills
• Demonstrates strong customer service and relationship-building skills
• Communicates professionally and effectively with customers, sales teams, and cross-functional partners
• Builds rapport quickly and effectively through active listening and thoughtful questioning
• Demonstrates strong organizational and time management skills with the ability to manage multiple priorities simultaneously
• Exercises sound judgment, critical thinking, and problem-solving skills
• Demonstrates exceptional attention to detail and accuracy
• Works independently while contributing effectively within a cross-functional team environment
• Adapts to changing priorities and thrives in a fast-paced environment
• Takes initiative and manages assignments with minimal supervision
• Maintains proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
• Demonstrates proficiency using Salesforce or other Customer Relationship Management (CRM) software, or the ability to learn new systems quickly
• Learns new technology, processes, and business systems efficiently
• Maintains a high level of professionalism, integrity, and customer focus

What We’re Looking For:

• Associate's or similar experience required; Bachelor’s degree preferred
• Two (2) to four (4) years of experience in sales development, business development, inside sales, lead generation, customer service, or another customer-facing role preferred
• Experience using Salesforce or similar CRM software preferred
• Experience in the HVAC, facilities services, construction, or related service industry preferred
• An equivalent combination of education and experience may be considered

Physical Requirements:

• Continuously able to work in office environment
• Continuously able to operate a computer and other office productivity machinery,
  such as a copy machine, telephone, and computer printer
• Continuously able to sit at a computer for up to 8 hours
• Able to alternate between sitting and standing, as needed throughout the day
• Occasionally able to lift up to 15 lbs.
• Continuously requires vision, hearing, twisting, and talking
• Occasionally requires walking, lifting, carrying, reaching, kneeling,
  pushing/pulling, bending, and crouching
• Rarely requires climbing

Other requirements:

• May be required to use personal smartphone with a camera capable of reading a QR
  code for 2 factor authentication