| Location | Elk Grove Village, Illinois |
Job Description / Qualifications
Position Summary:
Duties include but not limited to: Provide customer service, order processing, sales support, and inventory control for numerous customers; purchase from numerous domestic and International vendors; price negotiation with vendors; expediting.
Essential Functions:
Process orders and manage inventory for assigned customers – daily duties include but not limited to:
data entry of sales orders
data entry of purchase orders
PO receipts
Generate shipment paperwork (pick list, packing slip)
Source inventory components / as needed
Negotiate pricing with vendors / as needed
Correspond with domestic and International vendors re: PO's – expediting, pricing and delivery / daily
Coordinate shipping arrangements w/customers, vendors and freight forwarders to meet delivery requirements / daily or as needed
Communicate with customers on order status or related concerns / daily or as needed
Utilize EDI functions / as needed
Prepare domestic or International shipping documents / as needed
Process invoices for customer shipments / daily or as needed
Process file maintenance on customers and parts / as needed
Prepare quotations; costing based on customer's RFQ / as needed
Investigate and resolve inventory discrepancies for assigned customers / monthly or as needed
Assist Accounting Department in resolving various problems with customers' accounts / as needed
Ship parts via FEDEX, UPS or other method / as needed
Interact with customers, vendors, co-workers, management, and others / daily
Supplemental Functions:
Process returns / as needed
Visit customers and local vendors with Sales Manager / as needed
Assist in training for new employees / as needed
Assist in physical inventory / 2 times per year
Provide customer files for quarterly and year-end audits / 4 times per year
Write/revise ISO procedures and work instructions / as needed
Process damage claims from customers and resolve with vendors or carriers / as needed
Other duties or special projects as assigned by Management / as needed
General Qualifications: (Note: Some positions may be bi-lingual English/Spanish)
High School Diploma or GED
Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts
Minimum four years experience in any of the following: Purchasing, Customer Service, Inside Sales, Inventory Control
Ability based on experience to exercise judgment in some matters
Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system
Ability to type a minimum of 45 WPM
Ability to work overtime
Ability to travel (occasionally – minimal)
Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.
Organized
Attention to detail / accuracy
Ability to multi-task
Self motivated
Ability to manage time with little or no supervision
Ability to prioritize and meet work deadlines
Good customer service and follow-up skills
Possess a teamwork spirit
Ability to independently research, analyze, and resolve problems
Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)
Ability to get along well with others
Maintain an Excellent work ethic (includes attendance, dependability)