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Sales Chat Representative

School Furniture

  • Cincinnati, Ohio
  • 30+ days ago

    Highlights

    Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities.

    Numbers & Facts

    LocationCincinnati, Ohio
    Websitehttps://www.schooloutfitters.com/careers

    Description

    Sales Chat Representative (Inside Sales) 

    School Outfitters | Convert customer demand into revenue through live chat and follow-up | Cincinnati, OH | On-site Work Environment
     
    Build a Career Where You Make an Impact Every Day

    Why This Role Matters 

    We're looking for a high-performing Sales Chat Representative who will serve as a critical conversion engine for School Outfitters. Success means more than answering an inquiry or creating a quote; it means owning the opportunity through the buying process and driving it toward an order. 

    What You’ll Own 

    Revenue & Sales Performance 
    • Own an annual individual sales goal of $8 million or more. 
    • Convert inbound customer demand into completed sales by actively managing chat requests, online forms, quote requests, email inquiries, marketing leads, and existing customer relationships. 
    • Manage opportunities from initial engagement through order placement, improving quote-to-order conversion and close rates. 
    • Ask for the order, create appropriate urgency, and identify opportunities to increase order value through additional School Outfitters solutions. 
    Consultative Selling & Opportunity Development 
    • Conduct discovery conversations to understand customer needs, budgets, timelines, decision-making processes, and purchasing objectives. 
    • Recommend solutions that align with customer requirements and proactively address barriers to purchase. 
    • Maintain consistent follow-up until the opportunity is won, lost, or appropriately dispositioned. 
    • Prioritize activity based on opportunity value, customer intent, timing, and revenue potential. 
     
    Customer Retention & Relationship Growth 
    • Build lasting customer relationships that encourage repeat business and long-term loyalty. 
    • Expand existing relationships and identify future projects and opportunities. 
    • Position School Outfitters as a trusted resource by educating customers on our products, services, contracts, and solutions. 

    How You’ll Make an Impact 
    • $8 million or more in annual sales revenue 
    • Achievement or exceedance of individual sales goals 
    • Improved quote-to-order, lead-to-order, and lead-to-quote conversion 
    • Customer satisfaction and overall customer experience 

    What We’re Looking For 
    • Bachelor's degree preferred. 
    • Preferred 3 years of previous sales experience with demonstrated success achieving or exceeding individual revenue goals. 
    • Proven ability to manage a high volume of sales opportunities and convert customer interest into revenue. 
    • Strong consultative selling, discovery, negotiation, objection-handling, and closing skills. 
    • Demonstrated ability to build and retain customer relationships. 
    • Strong sense of urgency, personal accountability, organization, prioritization, and time-management skills. 
    • Excellent verbal and written communication skills. 
    • Ability to analyze performance, adjust sales activity, and thrive in a fast-paced, goal-oriented environment. 
    • Experience with AI solutions preferred. 
    Schedule 
    • Monday-Friday, 9:00am to 6:00pm 
    • No weekends or holidays 

    What You’ll Gain 
    • Direct ownership of measurable revenue outcomes. 
    • The opportunity to build long-term customer relationships. 
    • A position where initiative and results are rewarded. 
     
    About Us 

    At School Outfitters, we help educators create engaging learning environments that support student success. As a leading national supplier of educational furniture and equipment, we combine eCommerce, design expertise, and customer service to deliver meaningful outcomes for schools and communities. 
     
    We are a 100% employee-owned company, and we believe our people, systems, and culture are what differentiate us. 

    Our team is driven by a shared mindset: Believe in people, enjoy the journey, relentlessly search for better, play to win, and Live the Golden Rule. 

    If you’re looking for a role where your leadership directly impacts growth, customers, and long-term value—you’ll find it here. 

    Compensation, Benefits & Work Environment 
    • Competitive base + commission and bonus opportunities 
    • Employee Stock Ownership Plan (ESOP) 
    • Comprehensive benefits package 
    • Onsite work environment (Cincinnati, OH) 

    Apply Today 

    If you’re ready to lead a team, drive performance, and make a measurable impact on revenue and growth, we’d love to hear from you. 

    Apply today to start the conversation. 

    School Outfitters is an equal opportunity employer. EEO – Disabled / Veterans. 

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