Sales Associate (Full Time @ Mercy STL)

Mercy

MO

JOB DETAILS
SKILLS
C++ Standard Template Library (STL), Communication Skills, Community Support, Customer Experience, Customer Relations, Customer Support/Service, Establish Priorities, Healthcare, High School Diploma, Hospital, Interpersonal Skills, Inventory Management, Leadership, Loss Prevention, Loyalty Programs, Merchandising, Operational Support, Operations, Order Delivery, Organizational Skills, Physical Inventory, Point of Sale (POS) Systems, Presentation/Verbal Skills, Printing, Problem Solving Skills, Product Pricing, Promotional Programs, Retail, Retail Management, Retail Operations, Retail Sales, Revenue Growth, Safety Codes, Safety Compliance, Sales, Team Player, Writing Skills
LOCATION
MO
POSTED
30+ days ago

Find your calling at Mercy!

The primary responsibility of the salesperson within healthcare retail is to demonstrate a positive, outgoing and caring attitude towards all customers and patients. Sales in healthcare retail requires the ability to learn new products in health, wellness and gift categories and to explain the function and the benefit of these items to patients and customers. Demonstrates the ability to work all areas in the Gift Shop to ensure smooth operations. Reports to Gift Shop Manager. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Sales Associate - Gift Shop

Mercy Hospital St. Louis | Full-Time

Hours - 12pm - 8pm M-F and every other weekend 10am - 6pm

Position Summary

Mercy Hospital St. Louis is seeking a customer-focused and compassionate Sales Associate to join our Gift Shop team. The primary responsibility of this role is to provide exceptional service to patients, visitors, and customers while supporting the daily operations of the Gift Shop. The ideal candidate will demonstrate a positive, outgoing, and caring attitude and possess the ability to learn and promote products in health, wellness, and gift categories.

The Sales Associate will work in all areas of the Gift Shop to ensure smooth operations and will perform duties in a manner consistent with Mercy's mission, values, and Service Standards.

Reports To: Gift Shop Manager

Schedule

  • Full-Time (40 hours per week)
  • Hours: 12:00 PM - 8:00 PM
  • Every other weekend: 10:00 AM - 6:00 PM

Key Responsibilities

Customer Service & Sales

  • Greet and engage all patients, visitors, and customers with compassion and respect.
  • Deliver an exceptional customer experience and build customer loyalty.
  • Learn and effectively communicate product features and benefits.
  • Recommend products and utilize cross-merchandising techniques to drive sales.
  • Assist customers with special orders, including personalization, printing, floral arrangements, and gift basket preparation.
  • Deliver gift shop orders to patients throughout the hospital.

Retail Operations

  • Operate the point-of-sale (POS) system accurately and efficiently.
  • Handle cash transactions and complete required paperwork according to established procedures.
  • Stock merchandise, replenish sales floor inventory, and maintain product displays.
  • Communicate inventory needs to management.
  • Assist with physical inventory preparation and counts.
  • Maintain knowledge of merchandise locations, pricing, and product availability.
  • Follow merchandising plans and visual display standards.

Safety & Compliance

  • Maintain confidentiality at all times.
  • Follow opening, closing, and security procedures.
  • Adhere to policies regarding cash handling, key control, safety, and dress code.
  • Remain aware of surroundings and proactively engage customers to minimize theft and loss prevention concerns.

Teamwork & Communication

  • Foster a positive team environment and collaborate effectively with coworkers.
  • Attend departmental meetings and follow all departmental policies and procedures.
  • Demonstrate effective communication and problem-solving skills.
  • Maintain positive working relationships with colleagues, patients, visitors, and leadership.
  • Perform other duties as assigned.

Qualifications

Required

  • Strong interpersonal and customer service skills.
  • Effective verbal and written communication skills.
  • Ability to work collaboratively as part of a team.
  • Strong organizational skills and ability to prioritize responsibilities.
  • Commitment to providing compassionate service in a healthcare environment.

Preferred

  • High School Diploma or equivalent.
  • 2-3 years of retail experience.
  • Experience working with a POS system.
  • Retail sales experience involving gifts, wellness, or specialty products.

Why Join Mercy?

At Mercy, we believe in bringing compassionate care and exceptional service to every patient and visitor. As a Gift Shop Sales Associate, you will play an important role in creating a welcoming experience while supporting the hospital community through meaningful customer interactions.

Mercy is an equal opportunity employer that values diversity and promotes an inclusive workplace for all coworkers.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

About the Company

M

Mercy

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 185 years. It began with an Irish woman named Catherine McAuley, who wanted to help the poor women and children of Dublin. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill her dreams. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to poor women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, the first religious order not bound to the rules of the cloister, whose Sisters were free to walk among the poor and visit them in their homes. By the time Catherine died in 1841, there were convents in Ireland and England, and in 1843, the Sisters of Mercy came to the United States. In 1871, they traveled to St. Louis and from there throughout the Midwest, beginning what would, today be known as Mercy.

Mercy, named one of the top five large U.S. health systems in 2018, 2017 and 2016 by IBM Watson Health, serves millions annually. Mercy includes more than 40 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, 800 physician practices and outpatient facilities, 44,000 co-workers and 2,100 Mercy Clinic physicians in Arkansas, Kansas, Missouri and Oklahoma. Mercy also has clinics, outpatient services and outreach ministries in Arkansas, Louisiana, Mississippi and Texas. In addition, Mercy's IT division, Mercy Technology Services, supply chain organization, ROi, and Mercy Virtual commercially serve providers and patients in more than 20 states coast to coast.

COMPANY SIZE
10,000 employees or more
INDUSTRY
Healthcare Services
FOUNDED
1986
WEBSITE
https://www.mercy.net/