Description:
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Grand Hyatt DFW is an award-winning luxury hotel located inside Dallas/Fort Worth International Airport, delivering elevated hospitality for business and leisure travelers, meetings, and events. Our team is known for exceptional service and a culture rooted in Hyatt's purpose- to care for people so they can be their best . We have also been recognized as #3 in Customer Service across Americas for all brands, TripAdvisor Traveler's Award 2025, Texas' Leading Airport Hotel 2025, and Fortune 100 Best Companies to Work For 2025.
The Sales Administrative Assistant provides essential administrative and coordination support to the Sales & Marketing team. This role helps keep the sales office organized and running smoothly by managing day-to-day administrative tasks, supporting client communications, coordinating site visits, maintaining sales systems and files, and assisting with reporting and collateral. The ideal candidate is detail-oriented, organized, professional, and thrives in a fast-paced, hospitality-driven environment.
Key Responsibilities
Administrative & Office Support
Provide administrative support to the Director of Sales and Sales team, including scheduling, calendar management, and meeting coordination.
Answer and route calls and emails professionally; support timely follow-up to internal and external requests.
Maintain organized electronic and paper files (contracts, account details, Banquet Event Orders support documents, correspondence, etc.).
Order and maintain office supplies; support general office organization and cleanliness.
Sales Support & Client Coordination
Assist with preparation of sales materials, proposals, contracts, and presentations (PowerPoint, Word, PDF formatting).
Coordinate and support site inspections, client visits, and familiarization (FAM) tours, including itineraries and internal notifications.
Support client gifting, amenities coordination, and welcome materials as appropriate.
Assist with group resumes, internal distribution lists, and departmental communication needs.
Systems, Reporting & Data Accuracy
Maintain accurate account and activity records in sales/CRM systems (e.g., Delphi, Envision, Opera, or similar-property dependent).
Support data entry, tracing, and account documentation to ensure clean pipelines and accurate reporting.
Prepare routine reports and trackers (pace, production, call volume/activity, room blocks, and other departmental reporting).
Collaboration & Internal Communication
Serve as a liaison between Sales, Events/Catering, Revenue, Front Office, and other departments to support a seamless handoff and client experience.
Support weekly sales meetings with agendas, notes, and action-item follow-up as assigned.
Assist with promotional initiatives and coordination with Marketing as needed.
Additional Support
Help coordinate logistics for trade shows, client events, and community/industry networking activities (as applicable).
Perform other administrative tasks and projects as assigned to support departmental goals.
We Offer Excellent Benefits:
Free Room Nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental, and Vision Insurance
401K with company match
Paid vacation, sick days, new child leave, and personal day
Paid Family Bonding Time and Adoption Assistance
Tuition Reimbursement
Free colleague meals during shift
Employee Stock Purchase Plan
Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more
Why make a good decision when you can make a Classic one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Classic beginning in your next career? Apply today at careers.hyatt.com.
Qualifications:
·Strong administrative skill set with prior experience supporting multiple managers; experience within the hotel or hospitality industry is preferred.
·A true desire to satisfy the needs of others in a fast -paced environment.
·Reliable, adaptable, and able to exercise discretion when handling confidential information.
·Excellent verbal and written communication skills.
·Proficient in Microsoft Word and Excel; experience with Canva and Envision is highly desirable.
·Marketing experience is preferred.
·Experience supporting contracts, proposals, group coordination, or event planning.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Primary Location: US-TX-Dallas
Organization: Grand Hyatt DFW
Pay Basis: Hourly
Job Level: Full-time
Job: Administrative
Req ID: DAL005797
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.