Sales Admin - Tri Tower Telecom

Tri Tower Telecom is a technology focused, fast-growing corporation that is driven by our CORE values: Integrity, Quality and Reliability. We continuously strive to enrich our team culture and to recognize our team members for their hard work and dedication. The Sales Admin is responsible for collaborating with and supporting sales team members with assigned tasks to achieve monthly team quotas. 

ESSENTIAL DUTIES 

• Utilize NetSuite’s CRM/ERP software as well as using TEAMS for all aspects of order processing to include
• Purchase Orders (POs), Sales Orders (SOs), equipment returns as well as entering and updating customer and vendor account information.  
• Answer incoming phone calls on the Tri Tower Telecom operator line and direct to the appropriate party  
• Entering V-Quotes (Data entry for part number cost quotes from vendors in NetSuite)  
• Daily monitoring of Sales order statuses and communicate to sales rep and customer when needed.  
• Send/email customers their shipping tracking numbers after orders ship  
• Daily auditing and tracking of incoming POs using UPS, FedEx, USPS and freight company websites.  
• Simultaneously manage multiple sales administration tasks with the highest level of accuracy and details  
• Maintain communication with internal departments for order status and fulfillment  
• Process RMAs (customer returns) and VRAs (vendor returns when applicable) as well as replacement orders  
• Process credit card, PayPal and other payments  
• FedEx and UPS - create shipping labels for customer returns when needed (PO’s and ebay orders occasionally)  
• Attend sales meetings and assist with addressing sales strategies as needed  
• Deliver excellent customer service to ensure ongoing sales and a high level of customer satisfaction  
• Performs other duties as assigned 

• Associate’s degree in business or related field required 
• A minimum of 3 years of experience in a sales administrative role, or equivalent combination of education and experience required 
• Experience working in the Telecom Industry preferred 
• Proven work experience in account management 
• Experience with CRM/ERP software preferred 
• Proficient in Microsoft Office Suite

Visit Tri Tower Telecom to learn more!

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