Sales Account Coordinator - LTL & FOB Sales

The Sales Account Coordinator is responsible for maintaining and growing existing customer accounts while developing new business opportunities for LTL freight and FOB sales programs. The ideal candidate has experience in both sales and sales support, enjoys building customer relationships, and is motivated to grow business through both existing accounts and new customer acquisition.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Sales Account Coordinator - LTL & FOB Sales
Location: Ontario, CA (Onsite)
Schedule: Monday-Friday, Full-Time
Travel: Approximately 15% travel required
Compensation: Competitive Base Salary + Commission Opportunities
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Paid Holidays
 
About PetPals Group Inc.
PetPals Group Inc. is a leading designer, manufacturer, and distributor of innovative pet products serving retailers, distributors, and e-commerce customers throughout North America. We are seeking a motivated and customer-focused Sales Account Coordinator - LTL & FOB Sales to support the growth of our LTL freight and FOB sales programs. Candidates with experience in the pet products, pet supplies, pet retail, or consumer products industry are strongly preferred. 
 
Position Summary
The Sales Account Coordinator is responsible for maintaining and growing existing customer accounts while developing new business opportunities for LTL freight and FOB sales programs. This position combines account management, sales support, business development, customer service, and sales coordination. The successful candidate will work closely with customers and internal teams to identify opportunities, deliver solutions, and drive long-term revenue growth.
The ideal candidate has experience in both sales and sales support, enjoys building customer relationships, and is motivated to grow business through both existing accounts and new customer acquisition. Approximately 15% travel is required for customer visits, account reviews, sales meetings, trade shows, and business development activities. 
 
Key Responsibilities
Account Management & Customer Retention

• Manage and grow existing customer accounts while maintaining a high level of customer satisfaction. 
• Serve as the primary point of contact for assigned customers. 
• Build strong long-term customer relationships through proactive communication and exceptional service. 
• Conduct customer account reviews and identify opportunities for sales growth. 
• Develop strategies to increase sales and expand business within existing accounts.
• Resolve customer concerns and service-related issues in a professional and timely manner. 
• Maintain accurate customer records, pricing information, sales activity, and account documentation. 

Sales & Business Development

• Identify, qualify, and develop new customer opportunities.
• Prospect new business through referrals, networking, customer outreach, trade shows, and industry events. 
• Build and maintain a healthy sales pipeline.
• Prepare quotations, pricing proposals, presentations, and sales materials.
• Follow up on leads and opportunities to secure new business.
• Support monthly, quarterly, and annual sales and revenue goals. 
• Conduct customer meetings and presentations to promote company services and capabilities.
• Represent the company professionally at trade shows, customer visits, and industry events. 

LTL Sales & Account Support

• Prepare and provide LTL freight quotations based on customer requirements. 
• Coordinate transportation solutions that meet customer service and budget requirements.
• Monitor shipment activity and communicate shipment updates to customers. 
• Work with carrier partners to secure competitive pricing and reliable service.
• Assist with freight claims, billing discrepancies, shipment delays, and service issues. 
• Identify opportunities to grow LTL freight sales within existing and prospective accounts.

FOB Sales & Account Support

• Support customers participating in FOB purchasing programs.
• Coordinate with overseas suppliers, factories, freight forwarders, and logistics partners to support customer requirements. 
• Monitor order status, production schedules, and shipment milestones.
• Communicate order and shipment updates to customers. 
• Assist customers with FOB program planning and execution.
• Identify opportunities to expand FOB sales within existing and prospective accounts.
• Help resolve customer concerns related to orders, shipments, and delivery schedules.

 Reporting, Analysis & Presentations

• Prepare sales reports, account performance reports, forecasts, and customer activity summaries. 
• Analyze customer sales trends and identify growth opportunities.
• Utilize Microsoft Excel for reporting, data analysis, forecasting, and account management.
• Create professional PowerPoint presentations for customer meetings, sales proposals, business reviews, and management presentations.
• Maintain accurate customer and sales information within company systems. 

 Cross-Functional Collaboration

• Work closely with Sales, Customer Service, Warehouse, Purchasing, Operations, and Accounting teams. 
• Support customer projects, sales initiatives, and business growth activities.
• Assist with process improvements that enhance customer satisfaction and operational efficiency. 

 
Required Qualifications
Experience

• Minimum 5 years of combined experience in sales, sales support, account management, customer service, or business development. 
• Proven experience managing existing customer accounts and supporting account growth.
• Proven experience developing new business opportunities and building customer relationships.
• Experience preparing quotations, pricing proposals, customer presentations, and sales reports.
• Experience supporting the sales process from prospecting through ongoing account management.
• Strong customer service and relationship management experience.
• Experience with LTL freight or logistics coordination. 
• Experience supporting FOB purchasing programs or import operations.
• Experience with OMS, ERP or related business systems.  

Skills

• Strong sales and sales support experience.
• Strong account management and customer relationship-building skills.
• Excellent verbal and written communication skills.
• Professional presentation and negotiation skills.
• Strong organizational and time-management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, customer-focused, and results-oriented.
• Advanced Microsoft Excel skills required, including Data Analysis, Reporting, Spreadsheet Management, Pivot Tables, VLOOKUP/XLOOKUP
• Strong Microsoft PowerPoint skills required, including Customer Presentations, Sales Proposals, Business Reviews, Executive Presentations

 Travel Requirement

• Willingness and ability to travel approximately 15% is required.
• Travel includes customer visits, account reviews, trade shows, industry events, and business development meetings.
• Travel is considered an essential function of this position. 

 Preferred Qualifications

• Experience in the pet products, pet supplies, pet retail, pet furniture or pet accessories strongly preferred.
• Knowledge of retail, wholesale, and e-commerce business environments.
• Bachelor's degree in Business, Marketing, Sales, Supply Chain Management, or a related field preferred. 

 Why Join PetPals?

• Manage and grow established customer accounts.
• Develop new business opportunities and expand customer relationships.
• Drive revenue growth through LTL freight and FOB sales programs.
• Work directly with customers and company leadership.
• Gain exposure to international sourcing, customer account management, and sales development.
• Opportunity for career advancement and professional growth.
• Competitive compensation with commission opportunities.
• Comprehensive benefits package.
• Join a growing company within the pet products industry.