SaaS Lead Solutions Engineer

RedTech Recruitment

New York, New York

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JOB DETAILS

SKILLS

API Documentation, Academic Background, Analysis Skills, Application Programming Interface (API), Artificial Intelligence (AI), Cloud Computing, Communication Skills, Customer Acquisition, Customer Churn, Customer Conversion, Customer Relations, Customer Satisfaction, Develop and Maintain Customers, High Tech Industry, Inside Sales, Onboarding, Parts Sales, Problem Solving Skills, Sales, Sales Support, Software as a Service (SaaS), Technical Delivery, Technical Operations, Technical Support, Technical Writing, Use Cases

LOCATION

New York, New York

POSTED

4 days ago

SaaS Lead Solutions Engineer<\/b>

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A unique opportunity for an experienced Lead Solutions Engineer to work within a software house based in New York, to focus on the latter parts of the sales process and help with the onboarding of new clients. This newly created individual contributor role is offered within a rapidly growing, already highly successful software company where progression opportunities are in abundance.
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Location:<\/b> New York – minimum 3 days in office, 2 days remote
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Salary:<\/b> $150,000 – $200,000 per annum + share options + benefits
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Requirements for SaaS Lead Solutions Engineer:<\/b>
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Demonstrable experience working within a Senior or Lead Solutions Engineer role for a SaaS company.
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Deep understanding of cloud technologies, SaaS ways of working and Enterprise organisations
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This company values a strong academic background, so is looking for a 3.4 GPA or higher, from a highly regarded University
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Strong communication skills conveying gravitas, with the ability to manage strong personalities in sales and customer -facing teams
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Commercial intelligence and always striving for customer satisfaction
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Ability to showcase impact on revenue, churn and customer adoption
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Ability to build boilerplate code examples, solution designs, and reference architectures
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Knowledge of AI, its role in business and considerations for implementing change
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Responsibilities for SaaS Lead Solutions Engineer:<\/b>
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Evaluate customer use cases and their product integration requirements, offering tailored guidance to help customers achieve success efficiently and identifying areas for iterative improvements.
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Develop and maintain comprehensive customer -facing API documentation, reference architectures, and other technical resources to support developers effectively.
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Act as a technical authority on the platform, assisting the sales team in demonstrating the value of integration solutions to convert prospects into customers.
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Create versatile toolkits, APIs, SDKs, and support materials to streamline integration and deliver a more intuitive developer experience.
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Work closely with internal sales and support teams to deliver seamless technical integration experiences.
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Collaborate with Support and Technical Operations teams to coordinate solutions and quickly resolve any technical issues faced by customers.
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Continuously gather and analyse feedback from developers to improve integration workflows, tools, and technical documentation
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What the role offers:<\/b>
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The chance to work on a varied and technically challenging role
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A fast -growing company with a wealth of progression opportunities available
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Excellent remuneration + potentially highly lucrative share options in a company well on its way to success
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Applications:<\/b>
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If you would like to apply for this unique Lead Solutions Engineer role, please send your CV to the relevant link!
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We’re committed to creating an inclusive and accessible recruitment process. If you require reasonable adjustments for your application or during the review process, please highlight this by separately emailing
applications@redtech%20-recruit.com

SaaS Lead Solutions Engineer

RedTech Recruitment

New York, New York

About the Company

RedTech Recruitment

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