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Room Service Manager

D.C. Global Talent

  • Boston, Massachusetts
  • 9 days ago

    Highlights

    The right candidate is a passionate F&B professional with strong operational instincts, excellent guest relations skills, and the ability to lead a team to consistently deliver an attentive and distinctive dining experience. This is a leadership role responsible for overseeing all aspects of the hotel's in-room dining and private bar operation, running 24 hours a day.

    Numbers & Facts

    LocationBoston, Massachusetts

    Description

    ROOM SERVICE MANAGER
    Luxury Hotel • Boston, Massachusetts • USD $85,000 - $89,000 per year
     
    ABOUT THE ROLE
    We are looking for a Room Service Manager for a Forbes luxury hotel in Boston, Massachusetts. This is a leadership role responsible for overseeing all aspects of the hotel's in-room dining and private bar operation, running 24 hours a day. The right candidate is a passionate F&B professional with strong operational instincts, excellent guest relations skills, and the ability to lead a team to consistently deliver an attentive and distinctive dining experience.
     
    WHAT YOU'LL DO
    • Lead, train, coach, motivate, and develop the Room Service team, ensuring cultural and luxury service standards are consistently met
    • Maintain a visible, guest-facing presence, handling guest complaints, special requests, and VIP arrangements with professionalism
    • Ensure quality and consistency across all food and beverage items, with strong knowledge of wine and spirits
    • Collaborate with the Director of F&B; and culinary team on menu development and amenity options
    • Control labour and operating expenses through effective scheduling, budgeting, purchasing, and inventory management
    • Ensure seamless 24-hour in-room dining and private bar service delivery
    • Monitor the physical condition of outlets and equipment, making recommendations for improvements
    • Attend operational meetings to maintain strong coordination across departments
     
    WHAT YOU BRING
    • 2 to 3 years of experience in an F&B; management role within a luxury hotel environment
    • Strong knowledge of food and beverage service, cost control, labour management, and in-room dining operations
    • Proven ability to lead and develop a team in a high-standards, fast-paced luxury environment
    • Experience with F&B; systems and computer equipment; excellent English communication skills
    • College degree in hospitality or restaurant management preferred; equivalent experience considered
    • Forbes experience is a strong advantage
    • Valid US work authorization required - visa sponsorship is not available
     
    WHAT'S OFFERED
    • USD $85,000 - $89,000 per year
    • Competitive and comprehensive benefits package

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