RN Patient Education Content Specialist

Position Details

Department: PCH-MAIN | Emily Center Operations

Location: Phoenix

Shift: Mon-Fri, Days, 8am-5pm

Category: Clinical Education

Posting #: 1060131

Employee Type: Part-Time

Position Summary

The RN Patient Education Content Specialist applies clinical expertise and develops, and maintains an infrastructure that supports high-quality, evidence-based patient and family education. This position integrates clinical expertise with education strategy, overseeing custom and broad-use content development, reviewing materials for clinical accuracy, and serving as a liaison when clinical context or nuance is essential. The RN Patient Education Content Specialist develops provider-authored, branded content using custom GPT tools; ensures all patient/family education materials meet standards of health literacy, readability, and brand style; and supports the infrastructure, workflows, and systems that make reliable health information accessible to families and staff throughout the organization.

Position Duties

• Develops and maintains custom branded patient/family education content using AI tools.

• Uses custom GPT tools for provider-authored, branded patient education materials. Supports providers in translating medical information into accessible, family-friendly language.

• Reviews and edits generated content for health literacy, consistency, and accessibility.

• Ensures all materials meet Phoenix Children's branding, readability, and cultural competency standards.

• Maintains consistency of tone, terminology, and formatting across all custom content.

• Curates and distributes broad-use patient/family educational resources.

• Responds to requests for not-yet-available health information by identifying and curating appropriate resources for broad or individualized distribution, ensuring evidence-based accuracy and clinical relevance.

• Reviews and refines curated content to align with evolving clinical practice guidelines.

• Collaborates with the Health Educator when clinical insight is required.

• Promotes equitable access to culturally and linguistically appropriate materials.

• Applies clinical expertise in the research, evaluation, and curation of educational resources.

• Evaluates patient and family education materials for clinical accuracy, relevance, and alignment with evidence-based practice.

• Researches and identifies educational resources for complex or specialized clinical topics where professional discernment is essential.

• Collaborates with clinical teams to tailor content to individual patient and family needs, integrating clinical considerations with health literacy standards.

• Provides clinical input on the review and development of custom materials to ensure alignment with institutional protocols and standards of care.

• Supports the governance committee by facilitating the review, approval, and development of custom patient and family educational content.

• Collaborates with the governance committee to implement processes for developing custom patient and family education materials in alignment with approved priorities and standards.

• Maintains and applies the organization's Style Guide and health literacy principles across all patient and family education materials, utilizing tools such as PEMAT to assess understandability and actionability.

• Acts as a liaison among clinical teams, governance committees, and organizational leadership to ensure patient and family education materials align with strategic and clinical objectives.

• Provides consultation, training, and resources to staff on health literacy best practices and the effective integration of patient and family education materials into clinical workflows.

• Ensure maintenance of patient/family education infrastructure.

• Guides maintenance of infrastructure supporting both custom and broad-use patient education content (documents, ticket system, portal).

• Ensures systems are current, reliable, and accessible to staff across the organization.

• Collaborates with IT and other departments to troubleshoot, improve, and enhance access to patient/family education systems.

• Quality, training, and continuous improvement

• Provides ongoing staff training in patient education content development, evaluation of health literacy, and ethical provision of medical information.

• Applies established quality criteria in selecting and maintaining materials for both print and electronic collections.

• Participates in implementation of process improvements to enhance content accessibility and quality.

• Professional competence and organizational contribution

• Maintains professional and technical competency by staying current in pediatric care, healthcare education, emerging technologies, and consumer health information resources.

• Participates in committees and contributes to strategic projects supporting patient and family centered education.

• Performs miscellaneous job related duties as requested.