Adjudication, Administrative Management, Background Investigation, Best Practices, Budgeting, Case Law, Claims Management, Claims Processing, Customer Support/Service, Data Analysis, File Audits, Government, Higher Education, Insurance, Leadership, Legal, Litigation, Negotiation Skills, Performance Management, Problem Solving Skills, Process Management, Project/Program Management, Regulatory Compliance, Reporting Skills, Research Skills, Risk Analysis, Risk Management, Staff Training, Subrogation, Team Lead/Manager, Training Program Development
State of Idaho - Department of Administration OpportunityThe Department of Administration, Risk Management Program currently has an opening for a Risk Management Program Manager in Boise. This position leads a professional team responsible for investigating adjudicating liability, property, and physical damage claims and determining liability; negotiating claim settlements; and managing claims with outside adjusters and directing the course of legal defense.The ideal candidate will have comprehensive knowledge and understanding of insurance principles and policies; litigation management experience; negotiation skills including mediation and settlement experience; experience directing the activities of independent adjusters and legal counsel; proper and casualty claims handling experience; and have experience with tort claims, comparative negligence laws, and rules of civil procedure and case law
We serve Idaho by promoting responsible government through expert customer support.
Example of Duties:Supervises, trains, evaluates and provides daily direction to claims staff;Assigns new claims for investigation/adjudication;Audits claim files for accuracy and compliance with rules and statutes;Manages litigation processes;Receives, reviews, processes, investigates, adjusts and authorizes settlements for complex claims;Prepares new litigated cases for legal defense assignment to outside counsel;Acts as primary liaison between state agencies and adjusters, attorneys and insurance companies;Manages and oversees outside adjuster and legal counsel assignments and works closely with assigned adjusters and attorneys;Approves and monitors the Risk Management personnel budget, training budget and subrogation receipts section of the overall budget;Monitors claim funds and identifies errors in the claim system;Develops training programs for internal and external customers.
- Minimum Qualifications: You must possess all the minimum qualifications below . Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.Minimum Qualifications (required):Competency in management and demonstrated leadership skills. (Typically, this requires considerable experience managing a major program and leadership of professional staff. Candidates may also qualify through upper division college-level management coursework and experience in a significant leadership role.)Experience analyzing complex management issues and developing recommendations for improvement.Experience conducting fact-finding interviews and interpreting statistical and narrative information.Desirable Qualifications (not required but may improve your score):Experience analyzing risk management and safety policies and programs for compliance with applicable statutes, standards, rules and best practices.Experience managing program development and improving performance.Experience analyzing data, preparing reports, and making oral presentations about findings. Please note: The successful candidate will be required to pass a fingerprint-based background check. This position will also interact with a diverse customer base and must be able to interact in a non-partisan manner when working in political environments. Thank you for your interest in employment with the Department of Administration! If you have questions about this position please contact us at: Email: humanresources@adm.idaho.gov Phone: 208.332.1819 Benefits:The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.*EEO/ADA/Veteran:The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.Preference may be given to veterans who qualify under state and federal laws and regulations.