Rider Operator Shift Supervisor

Strong written and verbal communication skills to coordinate with customers, team members,and management to explain technical issues. Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner.

Our Client, an AV Manufacturing company, is looking for a Rider Operator Shift Supervisor for their Foster City, CA location.
 
Responsibilities:

• Uphold a safety-centric, inclusive and open-communication culture.
• Complete all assigned administrative tasks
• Support operators in day-to-day operations during live calls with riders or during asynchronous support.
• Support testing missions.
• Share best practices in real time with operators.
• Escalate service issues and operational areas of improvement to Client  Leadership
• Become a subject matter expert on all of Client  proprietary software related to RiderOps.
• Motivate and mentor peers to execute and deliver to Client high standards.
• Act as a “player/coach” by regularly supporting day to day operations as a Rider Operator
• Act as first point of contact to support escalations that may come from, but not limited to Emergency Services, customer complaints, and service reports.

 
Requirements:

• 2 years of Customer Service Experience as a leader or similar experience.
• 12 months of experience with Client  as an employee or contractor in a Rider Operations role.
• Experience working in a high-level collaborative environment and promoting a teamwork mentality
• Proven ability to problem solve and improve operational efficiency
• Proactive mindset and resourcefulness
• Strong written and verbal communication skills to coordinate with customers, team members,and management to explain technical issues
• Able to manage ambiguity and remain customer focused to ensure our riders and teams are supported in a timely manner
• Preferred Skills:
• 2+ years autonomous vehicle industry or operations experience.
• Experience as an Instructor or Lead within an operations team, or equivalent management or leadership experience.
• Experience in leading or managing a highly cross functional team

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities