Highlights
The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations. The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments.
Numbers & Facts
| Location | Westlake, OH |
| Industry | Computer Software |
| Company Size | 20 to 49 employees |
| Year Founded | 2014 |
| Website | http://www.tekfortune.com/ |
Description
About Tekfortune
At Tekfortune, we connect talented professionals with opportunities that move careers and organizations forward. We provide permanent, contract, and project-based staffing solutions to leading organizations across the USA, Canada, and Asia.
Our expertise spans Information Technology, Healthcare, Banking & Financial Services, Manufacturing, Public Sector, and Government, giving professionals access to diverse opportunities across industries and skill areas.
Whether you're looking for your next career move or an opportunity to apply your expertise to a meaningful project, Tekfortune connects you with opportunities where your skills can make an impact.
Role- Retail Retalix Solution Specialist ((L2 Support Engineer)
Location- 24601 Center Ridge Rd, Westlake, Ohio
Role Summary
The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations.
Key Responsibilities
Application & POS Support
- Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications.
- Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations.
- Support cashier workstations, POS terminals, store controllers, and peripheral devices.
- Investigate transaction failures, system performance issues, and data synchronization problems.
- Support fuel management operations, pump communications, and price updates.
- Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues.
- Manage product configurations, promotions, discounts, and price book updates.
- Support inventory and stock management processes
- Perform root cause analysis for recurring incidents.
- Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution.
- Participate in Major Incident Management and bridge calls.
- Configure and maintain Retalix store systems and user access.
- Perform application health checks and proactive monitoring.
- Support software deployments, upgrades, patches, and configuration changes.
- Validate interfaces between POS, payment systems, controllers, and back-office applications.
- Create and maintain SOPs, Knowledge Articles, and troubleshooting guides.
- Support automation and process improvement initiatives.
- Conduct knowledge transfer sessions for service desk and support teams.
- Identify opportunities to improve remote resolution and reduce field support dependency.
Retail Applications
- Retalix POS Suite
- Retalix Back Office System (BOS)
- Retail Store Controller Applications
- Inventory & Fuel Management Systems
- POS Terminals
- Payment Systems (Verifone, Ingenico, etc.)
- Barcode Scanners
- Receipt Printers
- Fuel Pump Integration Systems
- Store Networks and Controllers
About Company
Tekfortune is a software solutions company providing project development and staff augmentation services to companies in various industries including Healthcare, Banking, Finance, Telecommunication and Aviation.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.
Tekfortune Inc delivers solutions to a wide variety of organizations of various sizes and industries. Our clients include mid-market to Fortune 1000 companies spanning across industries such as: Insurance, Financial, Pharmaceutical, Manufacturing, Retail and many others.
In Tekfortune Inc, we are offering selection of services and solutions at very reasonable rates. With years of experience in the placement and recruitment Industry and over time we have acquired the knowledge essential to comprehend the exact need and dependence on customers. Therefore we provide the customers the best and also the brightest candidates for vacancies. Moreover, by understanding the working interest of customers who is able to place them within the companies where they are able to get maximum opportunity for professional growth.
Tekfortune Inc has a strong emphasis on quality. Its goal would be to achieve client satisfaction by looking into making deliveries satisfaction of customer's business needs. Our ability to quickly identify and effectively employ proven fundamental principles, techniques and resources yields highly desirable results for our clients.
We understand that each industry and organization share a level of uniqueness that requires a tailored approach in order to deliver specific solutions. Such factors as client culture, industry regulations, organizational maturity, financial health and many more items may impact our approach to delivering client solutions.
Having served a wide variety of clients has provided Tekfortune the ability to build subject matter expertise across numerous industries. Our industry expertise combined with our specialized knowledge of Business Process Improvement, Requirements Management and Program & Project Management provides a powerful combination and a tremendous value to our clients.
We are run by a group of industry experts who have decades of experience in delivering custom solutions to our clients.