Position
Summary
The primary
responsibility for all positions with Proctor Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as
determined by the management team. Retail
cashiers are responsible for providing customers with fast and friendly service
at the cash register area. Other responsibilities may include managing shelves
and inventory, and maintaining the overall appearance and cleanliness in the
store.
Essential
Duties and Responsibilities
Provide prompt and courteous customer service.
Precisely and accurately handle money, checks, and other types of payment received for
product sold including processing refunds and/or issuing in store merchandise
credit to customers for returned merchandise.
Perform credit card transactions, manufacturer coupon redemption, personal check
acceptance, vendor check-in transactions in accordance with company standards
and policies and practices.
Verify the accuracy of the cash drawer at the
beginning and end of each shift, and immediately notify your manager on duty of
any inaccuracies
Be knowledgeable and actively participate in all sales promotions and other
campaigns.
Practice suggestive selling and build customer relations.
Be aware of sales goals and performance against those goals.
Review
and adhere to all city, county, state, and federal laws affecting store
operations.
Maintain a neat personal appearance and wear company uniform and nametag at all times.
Address customer complaints in a positive manner. Document complaints for follow up by Front
End Manager when necessary.
Ensure that your work area is free of litter and spills and that all equipment is
sanitized and free of dirt, as well as ensuring that all equipment is in
working condition.
Face front and dust merchandise near register area and impulse aisle.
Follow
company policies and procedures for all transactions.
Engages
the customer to ensure that they are receiving all the benefits of being an ACE
Rewards member and actively seeking participation from them.
Review and adhere to store
safety/emergency procedures –
critical telephone numbers and incident reporting forms and protocol.
Perform regular cleaning of counter surfaces, store equipment, restrooms and other
duties as assigned
Participate in all store sales building, customer service, and team-building activities.
Actively participate in store communication and initiatives (e.g., Communication Board,
Daily Huddle, store contests, etc.)
Live and exemplify Proctor Ace’s Core
Values
Required
Knowledge Skills and Abilities
Cashier experience in a similar position or proficiency in a similar task
Exceptional customer service skills & the ability to help maintain a customer focused
culture
Ability to use a cash register (point of sale or POS system), computer, telephone, and
other equipment as needed
Ability to work as part of a team and interact with customers of various socioeconomic
levels, persons in differing company roles, vendors, guests and ACE corporate
representatives.
A continuous pattern of regular and prompt
attendance is required.
Must be able to work a flexible schedule of nights, days, weekends, and holidays
Physical Requirements
The minimum physical
requirements for this position include:
Must be able to pass a Drug Test
Ability to stand for an extended period of time, walk, reach, and bend to perform job duties
Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform
all functions as set forth
Job responsibilities may change based on the needs of the business.
Click through and start your journey with us now!
We are your local hardware store and we are a part of your community. Ace Hardware has over 5,000 stores around the world with the majority of those stores independently owned and operated by local entrepreneurs. These hard working men and women are part of the fabric of your community. They are small business owners who are local and loyal...just like it ought to be. While others have become large and impersonal, at Ace, we've remained small and very personal. That's why we say a visit to Ace, is like a visit to your neighbor.