Retail Armed Security Officer

Position Overview

We are seeking a reliable, professional Security Officer to support safety and security operations at retail store. The ideal candidate is disciplined, attentive, and committed to providing world-class customer service. This role involves performing duties that include foot patrol, greeting customers, responding effectively to emergency situations, and preventing criminal activity by acting as a visual deterrent. Officers must maintain a courteous and professional demeanor while strictly adhering to company protocols regarding shoplifting and physical apprehensions.

Logistics and Compensation

• * Location: Miami, FL 
• * Job Type: Full-time
• * Pay Rate: $19.50 to $20 per hour

• Availability & Schedule:

• * Hours: 37.5 hours per week
• Schedule: Wednesday to Friday 0430 to 1700

• Ideal Candidate

  Our ideal candidate is dependable, observant, and professional, with a strong commitment to maintaining a safe and welcoming environment. They communicate clearly, uphold high customer service standards, and represent the community with a polished and respectful presence. They demonstrate excellent judgment, remain calm under pressure, and safely de-escalate situations by utilizing the Manager-In-Charge rather than engaging in physical detentions.

  Specific Duties and Essential Functions

• * Provide world-class customer service by warmly greeting customers and making direct eye contact at the store entrance.
• * Perform frequent walking tours of the store's front exterior and vestibule no less than every 15 minutes.
• * Inspect the store's exterior for signs of vandalism or damage, immediately reporting any findings to the Manager-In-Charge and the National Command Center.
• * Scan the parking lot for suspicious people and vehicles to maintain site awareness.
• * Direct vagrants or loitering persons to leave the property and assist with the removal of unwanted persons as directed by the Manager-In-Charge.
• * Accompany Front End Associates during cash pick-ups and deposits when requested.
• * Accompany closing Store Associates to their vehicles in locations where employee parking is off-site and the shift extends past closing.
• * Act strictly as a silent witness regarding shoplifting suspects; officers are not authorized to stop, detain, question, or accuse individuals.
• * Respond to medical or fire emergencies by calling 911, protecting life safety, directing emergency personnel, and notifying the Store Manager.
• * Complete clear, concise, and legible Incident Reports for any incidents involving customers, property damage, emergency responses, or physical confrontations.

• Licensing

• * Possess valid Florida Class D & G security licenses.
• * Possess valid Driver's License.

• Minimum Requirements

• * High School Diploma or equivalent.
• * 21 years of age or older.
• * Ability to pass background screening and drug test.
• * Maintain a complete uniform that is clean, wrinkle-free, fully buttoned and/or zipped, with properly polished shoes.

• Skills Required

• * Clear verbal and written communication skills.
• * Strong customer service and active listening skills.
• * Ability to remain calm under pressure and evaluate situations effectively.
• * Good judgment and situational awareness.
• * Professional appearance, demeanor, and attitude.

• Other

• * Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• * Must be able to successfully complete all training required for the position

• Physical Requirements & Work Environment

• * Indoor and outdoor assignments: Exposure to various weather conditions while patrolling the exterior front of the store and parking lot.
• * Stationary & Mobile Positions: Ability to remain standing erectly for the entire shift while on post; slouching or placing hands in pockets is strictly prohibited.
• * Patrol Requirements: Ability to continuously walk on various surfaces during frequent exterior rounds.
• * Emergency Response: Must be able to react quickly to emergency situations and safely direct emergency crews to specific locations.
• * Sensory Abilities: Must have the auditory and visual ability to monitor the parking lot, communicate clearly, and respond to incidents or directions from the Manager-In-Charge.
• * Effective Communication: Ability to clearly exchange information, provide instructions, and draft written reports in English.

• Benefits (Full-Time Employees)

• * Major Medical
• * Dental & Vision Insurance
• * Paid Vacation
• * Free Uniforms
• * Holiday Premium Pay: Earn 1.5x your hourly rate for all hours worked on company-recognized holidays.
• * Industry-Leading Training

• •* Work Perks Discount Program