Restaurant Manager Roles/Expectations
The purpose of a Chick-fil-A Restaurant Manager (RM) is threefold:
Ensure daily execution of our mission to be the Most Caring Company, and our Strategy of Winning
Hearts Every Day
Lead the business in achieving our sales/transactions goals, as well as adhering to our Food Safety and
Food Quality requirements
Protect and nurture the culture within the team and grow their commitment to our core values: Care
for Yourself, Care for Your Teammates, Care for the Guest and Care for the Business
RMs will fill any one of 4 roles on a shift.
Manager on Duty (MOD), Drive-thru Lead, Hot Production or Cold Production Lead. Leadership of a
certain area involves; management of systems and processes, team engagement, and measurement of
real business results in that area.
Tasks/Abilities
MOD
Open and/or close the restaurant following operational and safety standards.
Manage labor cost by ensuring TMs clock in/out as scheduled
Ensure proper fulfillment and timeliness of all catering orders.
Issue performance coaching and/or documentation for tardiness or missed shifts, uniform violations,
general performance
Cash management – safe and tills counted every shift, inaccuracies reported and followed up on
Report TM injuries through Sedgwick (Insurance company)
Drive-thru Lead
Push transaction counts by encouraging speed and accuracy
Assess and redeploy TMs to relieve bottlenecks and close gaps
Set and communicate goals for each hour
Ensure tech and gear are put away after shift, everything is in working order
Communicate business level with kitchen Hot/Cold Production Leads
Manage Food Cost daily by reducing waste and checking quality products are received by vendors
Understand and execute SAFE Daily Critical audits every shift
Ensure food safety practices are being followed, i.e. timers, chicken cool down process, date labels
Print prep reports for daily use All
Overall guest satisfaction
Train, Evaluate, Coach, Develop, and Mentor Team Members
Communicate goals, upcoming events/promotions to the team
Recognize TM achievements, celebrate life events, and mentor in times of need
Required Skills/Abilities:
Excellent verbal, written communication skills & customer service skills
Excellent organizational skills and attention to detail
Time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Strong supervisory and leadership skills
Ability to prioritize tasks and to delegate them when appropriate
Ability to function well in a high-paced and at times stressful environment
Education/Experience:
2+ years of CFA or other relevant experience
Must be able to communicate proficiently both written and orally in English
Some college experience desired but not required
Benefits
Opportunity for 4/40 work week
Sundays off + 1 Saturday per month
3 Day weekend once a quarter
Employee meal allowance up to 2 meals a day
Health Care, Paid Time off and 6% matching 401K available
Scholarship opportunities
Online Learning Library
2 floating paid holidays a year
Closed Thanksgiving and Christmas, shortened hours on several other major holidays (July 4th,
Labor/Memorial/New Years Day)
Physical Requirements:
Climbing, bending, stooping, stretching, and lifting required
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift up to 50 pounds at times
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.