"This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Jack in the Box Inc. This means the independent franchisee, and not Jack in the Box Inc. will be your employer if you are hired. The independent franchisee is responsible for all employment-related matters in the restaurant, including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, wages, supervision, staffing, and scheduling.
POSITION SUMMARY:
Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability to ensure effective execution of the Service Profit Chain (SPC) and Brand Promise. Develops team to provide excellent internal service, external service, and build sales and sales while ensuring compliance with policies, procedures, and regulatory requirements.
KEY DUTIES / RESPONSIBILITIES:
Internal Service:
• Recruits, selects, trains, develops, and evaluates restaurant employees. • Monitors staffing levels to ensure sufficient development and talent. • Ensures systems for training employees on workstations are fully implemented and adhered to by management and crew. • Identifies and develops internal candidates for management and Team Leader positions. • Works with restaurant management team to ensure all facets of "My Promise to You" and the Service Profit Chain are executed. • Creates a restaurant environment that is "employee friendly," fun, clean, and safe. • Takes accountability for motivating and inspiring employees to achieve high performance. • Treats all employees with respect and dignity. • Regularly recognizes and rewards employees. • Understands and utilizes JIB systems, processes, and tools. • Complies with all state and federal labor laws and regulations.
External Service:
• Manages daily activities to achieve excellence in restaurant operational performance. • Provides an exceptional experience for the guests by ensuring proper training and holding restaurant team accountable for consistently delivering excellent guest service and food quality in adherence with JIB systems, procedures, and food safety requirements. • Reviews practices and modifies as needed to continuously improve the guest experience. • Maintains visibility and interaction with guests. • Responds to guest concerns and complaints in a timely and professional manner, and ensures positive resolution. • Ensures management team and crew understands and operates all systems correctly. • Maintains the brand image of restaurant cleanliness, maintenance, and excellent service. • Serves as a role model for excellent guest service.
Sales & Profits:
• Utilizes management information tools to analyze restaurant operational and financial performance each period, including the I&E, quality and service reports, health inspections, HACCP, etc. • Identifies trends and implements action plans for improvement. • Uses data to analyze business results and consults with regional and CSC resources as needed. • Focuses efforts on increasing restaurant sales and profitability by executing the Service Profit Chain and understanding its impact on the overall business. • Considers cost/benefit impact of financial decisions and works to protect the JIB brand. • Monitors costs and adherence to budget and restaurant goals.
SELECTION SKILLS/QUALITIES:
Fostering the Culture:
• Demonstrates a passion for the business and pride in Jack in the Box. • Ability to manage professionally with integrity, honesty, and trust that promotes the Jack in the Box culture and values. • Demonstrates high ethical standards. • Treats employees and guests with respect. • Actively listens and communicates timely, clearly, and accurately with management team and crew. • Remains calm when challenged or placed under pressure. • Calms others who are confronted with a difficult situation or task. • Effectively manages conflict.
Training/Coaching/Development:
• Serves as a strong role model who motivates and inspires employees. • Effectively trains, coaches, and provides time for employees to learn. • Identifies employees potential and fosters development for promotion to the next level. • Demonstrates patience and commitment toward development of employees. • Values effective job performance and ensures restaurant team receives recognition and expression of gratitude. • Understands the importance of, and provides employees with quality and timely performance feedback and reviews.
Guest Focus:
• Is passionate about providing a high-quality guest experience that is evident to our guests. • Understands guests perspectives and focuses efforts on ensuring consistent, quality service that exceeds guests expectations. • Demonstrates guest service techniques and ability to manage in a fast-paced environment.
Food Quality/Safety:
• Demonstrates a strong awareness and concern for food quality and safety, and restaurant cleanliness. • Is dedicated to consistently serving great food to guests and conveys importance to restaurant team. • Demonstrated ability to utilize systems and perform duties within established structure.
Business Management:
• Is willing and able to adjust to multiple demands, shifting priorities, ambiguity, and change. • Understands the importance of change and implements, manages, and supports change initiatives. • Maintains a strong sense of urgency. • Works toward achieving goals. • Consistently makes high-quality decisions based on experience, policy, and procedure, or knowledge of the setting. • Exercises discretion and independent judgment on important restaurant business matters. • Attends to priorities, delegates work, and systematically conducts follow-up. • Demonstrates attention to detail. • Is well-organized in all aspects of job performance.
QUALIFICATIONS:
Education:
Experience:
Knowledge/Skills/Abilities:
Physical Requirements:
COMPETENCIES:
Organizational Competencies:
Customer Focus:
• Is dedicated to meeting the expectations and requirements of internal and external customers. • Gets first-hand customer information and uses it for improvements in products and services. • Acts with customers in mind. • Establishes and maintains effective relationships with customers and gains their trust and respect.
Dealing with Ambiguity:
• Can effectively cope with change. • Can shift gears comfortably. • Can decide and act without having the total picture. • Isnt upset when things are up in the air. • Doesnt have to finish things before moving on. • Can comfortably handle risk and uncertainty.
Learning on the Fly:
• Learns quickly when facing new problems. • A relentless and versatile learner. • Open to change. • Analyzes both successes and failures for clues to improvement. • Experiments and will try anything to find solutions. • Enjoys the challenge of unfamiliar tasks. • Quickly grasps the essence and the underlying structure of anything.
Problem Solving:
• Uses rigorous logic and methods to solve difficult problems with effective solutions. • Probes all fruitful sources for answers. • Can see hidden problems. • Is excellent at honest analysis. • Looks beyond the obvious and doesnt stop at the first answers.
POSITION COMPETENCIES:
Composure:
• Is cool under pressure. • Doesnt become defensive or irritated when times are tough. • Is considered mature. • Can be counted on to hold things together during tough times. • Can handle stress. • Isnt knocked off balance by the unexpected. • Doesnt show frustration when resisted or blocked. • Is a settling influence in a crisis.
Confronting Direct Reports:
• Deals with problem direct reports firmly and in a timely manner. • Doesnt allow problems to fester. • Regularly reviews performance and holds timely discussions. • Can make negative decisions when all other efforts fail. • Deals effectively with troublemakers.
Developing Direct Reports and Others:
• Provides challenging and stretching tasks and assignments. • Holds frequent development discussions. • Is aware of each persons career goals. • Constructs compelling development plans and executes them. • Pushes people to accept developmental moves. • Will take on those who need help and further development. • Cooperates with the developmental system in the organization. • Is a people builder.
Ethics and Values:
• Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times. • Acts in line with those values. • Rewards the right values and disapproves of others. • Practices what he/she preaches.
Hiring and Staffing:
• Has a nose for talent. • Hires the best people available from inside or outside. • Is not afraid of selecting strong people. • Assembles talented staffs.
Integrity and Trust:
• Is widely trusted. • Is seen as a direct, truthful individual. • Can present the unvarnished truth in an appropriate and helpful manner. • Keeps confidences. • Admits mistakes. • Doesnt misrepresent him/herself for personal gain.
Managerial Courage:
• Doesnt hold back anything that needs to be said. • Provides current, direct, complete, and "actionable" positive and corrective feedback to others. • Lets people know where they stand. • Faces up to people problems on any person or situation (not including direct reports) quickly