Restaurant General Manager
Applebee's
Charlotte, NC
General Manager - Applebee’s
Thrive Restaurant Group is a family-owned restaurant company that’s been in business for over 50 years, and we’re looking for the next member of our family. We are committed to making a difference in the lives of the people we serve and the communities in which we live. If you want to work in a fun family atmosphere and are interested in learning business, leadership, and hospitality, this is the place for you.
In Applebee’s, we’re known as Legacy Apple. Applebee’s has become synonymous with the neighborhood, which inspires us to be a good neighbor in the communities we serve, not just a great place to eat. Whether we’re helping save a high school prom, or raising money for children battling cancer, we’ve given over $5 million to strengthen the lives and relationships in our communities. Our guiding value is “Be a Good Neighbor”.
Role: General Manager
Invitation: To make a difference by loving people through the creation of a work environment that helps people become their natural best selves. As GM, you are responsible for selecting, developing, and leading a team of people that care for each other and who create an outstanding guest experience resulting in a financially and culturally, healthy business. (Leadership x People x Guest = Health)
Principal Responsibilities and Duties
Lead and oversee all aspects of the restaurant operation
Recruit, lead and develop the management team, equipping them to recruit, lead and develop their teams
Organize and direct development programs for managers
Achieve operational, cultural and financial objectives
Provide and ensure friendly and efficient guest service
Direct activities of all restaurant managers, supervisors, and employees
Actively lead by providing vision, coaching, and feedback
Foster team cohesiveness and positive team working environment
Coach to production, productivity, quality, and guest-service goals and standards
Identify performance and cultural trends and actively implement change when needed
Meet restaurant financial objectives by meeting budget, forecasting, productivity standards, variance targets; initiating corrective actions where needed
Enhance restaurant reputation by accepting ownership for creativity and innovation, seeking opportunities to add value and make a difference
Review work procedures and operational problems to determine ways to improve service, performance, or safety
Manage Profit and Loss through active decision making
Analyze data to inform operational decisions or activities
Manage expenses of the restaurant to budget
Ensure proper scheduling of employees
Evaluate employee performance
Manage Human Resource function of the restaurant, including compliance with company, state and federal regulations
Resolve personnel problems including, but not limited to issues such as tardiness, cell phones, language, attitude, dress code, etc.
Ensure proper investigation and resolution of customer complaints regarding food quality, service, or accommodations
Ensure proper investigation and resolution of employee complaints regarding discrimination, harassment, bullying, and retaliation
Ensure cleanliness and sanitation
Ensure compliance with all health, safety and hygiene standards and policies
Ensure compliance with all security procedures
Ensure compliance with all alcoholic beverage regulations
Direct facility maintenance or repair activities
Learn and train about restaurant management by updating job knowledge through participation in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Other duties as assigned
Key Strengths and Competencies
People-first Orientation
Developing Leaders (present/future)
Guest Service
Interpersonal Influence
Problem Solving/Decision Making
Execution of Brand Mindsets and Standards
Leading by Example
Operations Knowledge and Analysis
Planning, Executing and Results Orientation
Managing Performance
Staffing and Development
Managing Relationships
Passion for Serving Others
Integrity and Personal Ownership
Self Management
Required Qualifications
High School Diploma
No minimum level of professional certification
No minimum level of technical knowledge
Previous general management experience in a casual dining restaurant
Minimum one (1) years of experience as a general manager
Able to make decisions
Able to identify and resolve problems
Able to guide, direct, and motivate staff
Able to plan and prioritize tasks
Able to teach and train staff
Able to monitor processes, materials, and resources
Able to perform administrative tasks using software and technology
Knowledge of personnel practices and regulations
Knowledge of food safety and sanitation practices and regulations
Able to deal with confidential information and/or issues using discretion and good judgment
Working Conditions and Physical Requirements
Able to work and verbally communicate effectively with other team members
Able to engage the public in a positive manner
Able and willing to work with others as a team
Able to reach and bend and frequently lift up to 50 pounds
Able to exert fast-paced mobility between the dining room and kitchen for periods of up to 12 hours in length
Able to work in a standing position for long periods of up to 12 hours in length
Able to perform repetitive tasks with little or no break
Able to perform physical activities that require considerable use of your arms and legs and moving your whole body such as climbing, lifting, balancing, walking, stooping, and handling of materials
Able to work flexible schedules including evenings and weekends
Able to travel at quarterly intervals to required management meetings and or training sessions
Key Performance Indicators
Your Own Leadership Health/Effectiveness
Store Management Team Health/Effectiveness
Overall Health of the Restaurant Culture
Profit from Operations
Sales Growth
SPA Results
FSE Results
EBITDA
Overall Restuarant Profitability
Direct Reports: Assistant General Manager, Kitchen Manager, Hospitality Manager, All employees when the immediate supervisor is not on the premises
About the Company
Applebee's
It's a whole new Neighborhood and a new career for you at Applebee’s. Put your passion for service, commitment to excellence and unrelenting drive for success to work for one of the most successful restaurant chains in the industry. An exciting opportunity currently exists to join our team as a Manager. We want our success story to be your success story.
Do you have what it takes?
Applebee's Managers are responsible for building and leading a talented team of Hourly Team Members to deliver a memorable guest experience, serve the community, and grow sales and profitability. It's a challenging job with countless rewards.
Our Ideal Candidate
Will live our Core Values; Integrity, Connect, Own It, Respect, and Passion
And deliver our mission: Our Team empowers our people, we recognize our success, we will exceed our expectations and those our guest.
Benefits:
Work – Life Balance
Bonus Program
Medical, Dental, Vision, and Life Insurance
401k Plan
Paid Time Off
Milestone Anniversary Gifts
Growth and Development
Annual GM Conference
Who are we:
Although we operate under the Applebee’s name, we are a much closer family. Big River Restaurants is an Applebee’s franchisee that owns and operates 41 Applebee’s across Missouri, Illinois, and Louisiana. We believe in work-life balance, and creating an atmosphere that encourages community, fun, and hard work.