Restaurant General Manager

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ntttttttRestaurant General Manager

ntttttttAmarillo, TXtttttt

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ntttttttTitle: Restaurant Leader

State: Texas

Reports to: Area Coach

Supervises: Restaurant Team Members/Shift Leads

FLSA: Exempt

Department: Operations

Revision/Creation Date: January 1, 2026

Pay Range: $45,000-$55,000

Position Mission: As a Restaurant Leader, your primary focus is delivering exceptional customer service by ensuring high-quality products and service standards. You will maintain rigorous standards in product quality, service speed, and cleanliness, projecting a professional image through your own appearance and that of your team. Proactively engaging with customers, you will continuously enhance their dining experience and uphold the restaurant's reputation.

Responsibilities Include:

• Presents a positive image through tidy and professional appearance of self and other employees.
• Interacts with customers in a highly effective and proactive manner.
• Consistently seeks to improve the customer experience.
• Supervises others and efficiently coordinates their work.
• Delegates tasks to the most appropriate member of staff.
• Provides clear direction and authority.
• Gets involved in a hands-on manner and leads by example.
• Demonstrates principled leadership and sound business ethics; stands up for what is right.
• Identifies problems quickly; assertively develops and implements solutions; manages restaurant flow to ensure customer satisfaction.
• Focuses the team on critical business issues; plans, organizes and delegates work for peak efficiency.
• Ensures understanding and use of available business tools by appropriate team members.
• Accurately analyzes financial data; identifies trends and takes appropriate action; follows-up to ensure 100% implementation.
• Understands key business drivers and uses this knowledge to build sales and achieve margin targets.
• Technically proficient in all aspects of food preparation, production, and delivery.
• Displays detailed knowledge of all key food handling/food safety procedures. Familiar with basic restaurant equipment troubleshooting.
• Displays detailed knowledge of