Resident Care Manager

MAGE Caring Hands LLC is seeking a compassionate, organized, and dependable Resident Care Manager to oversee the day-to-day care and well-being of residents. The Resident Care Manager will coordinate resident services, supervise and support caregiving staff, maintain accurate documentation, and ensure that residents receive safe, respectful, and high-quality care.

The ideal candidate is a strong communicator who demonstrates leadership, professionalism, empathy, and a commitment to person-centered care.

Key Responsibilities

• Oversee the daily care and services provided to residents.
• Develop positive and professional relationships with residents, families, caregivers, and healthcare professionals.
• Monitor residents' health, safety, comfort, and overall well-being.
• Coordinate resident care plans and ensure services are delivered according to individual needs.
• Supervise, guide, and support direct-care staff and caregivers.
• Assist with staff scheduling, assignments, and coverage as needed.
• Monitor staff performance and provide coaching, feedback, and guidance.
• Ensure caregivers follow company policies, care procedures, and resident care plans.
• Communicate changes in residents' conditions or needs to the appropriate supervisor, healthcare provider, family member, or responsible party.
• Maintain accurate and timely resident records, care notes, incident reports, and other required documentation.
• Monitor medication-related procedures in accordance with applicable regulations and company policies.
• Respond appropriately to emergencies and resident concerns.
• Help coordinate medical appointments, transportation, and other resident services when needed.
• Conduct regular check-ins with residents to identify concerns and ensure satisfaction with services.
• Address resident and family concerns professionally and promptly.
• Promote a clean, safe, respectful, and comfortable residential environment.
• Assist with staff orientation and training as assigned.
• Ensure compliance with applicable state regulations, licensing requirements, and MAGE Caring Hands LLC policies.
• Participate in quality-improvement activities and staff meetings.
• Perform other duties as assigned by management.

Qualifications

• High school diploma or equivalent required.
• Experience in residential care, assisted living, home care, healthcare, or a related field preferred.
• Previous supervisory or management experience preferred.
• Strong communication and interpersonal skills.
• Ability to work effectively with residents, families, caregivers, and healthcare professionals.
• Strong organizational and time-management skills.
• Ability to remain calm and professional in stressful or emergency situations.
• Compassionate, dependable, and respectful approach to resident care.
• Ability to maintain confidentiality and protect residents' privacy.
• Basic computer and documentation skills.
• Must be able to meet all applicable background-check, licensing, training, and employment requirements.

Preferred Skills

• Leadership and team-management skills
• Care coordination
• Resident advocacy
• Conflict resolution
• Documentation and recordkeeping
• Time management
• Problem-solving
• Knowledge of person-centered care practices
• Knowledge of applicable residential-care regulations

Physical Requirements

The Resident Care Manager may be required to stand, walk, sit, bend, reach, and assist with resident-related activities as appropriate to the position. The ability to respond promptly to resident needs and emergencies is required.

Work Environment

This position operates in a residential care setting and may require interaction with residents, families, caregivers, medical professionals, and other service providers. The schedule may include weekends, holidays, evenings, or on-call responsibilities depending on the needs of the facility and residents.

Equal Opportunity Statement

MAGE Caring Hands LLC is committed to providing equal employment opportunities to qualified individuals. Employment decisions are made based on qualifications, experience, skills, and organizational needs, without unlawful discrimination.