Resident Care Coordinator - Senior Living

Red Cell Partners

Spokane, WA

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JOB DETAILS

SALARY

$26–$31 Per Hour

SKILLS

Administrative Skills, Assisted Living, Clinical Support, Communication Skills, Data Entry, Documentation, Driver's License, Ecosystems, Electronic Medical Records, Fax Machines, GLP (Good Laboratory Practices), Geriatrics, Health Insurance, Health Plan, Healthcare, Healthcare Administration, Healthcare Providers, High School Diploma, Hospital, Informed Consent, Internet Security, Medical Assistance, Medical Record System, Multitasking, Operational Support, Organizational Skills, Patient Care, Primary Care, Problem Solving Skills, Record Keeping, Registered Nurse (RN), Short Messaging Service (SMS), Startup, Technical Support, Telehealth, Telephone Skills, Time Management

LOCATION

Spokane, WA

POSTED

Today

About Us

Red Cell Partners is an incubation firm building and investing in rapidly scalable technology-led companies that are bringing revolutionary advancements to market in three distinct practice areas: healthcare, cyber, and national security. United by a shared sense ofduty and deep belief in the power of innovation, Red Cell is developing powerful tools and solutions to address our Nation's most pressing problems.

Location: Spokane Valley, WA, through Coeur D'Alene, ID

Work Schedule: Full-time

Note this role is mostly in various senior living settings and may include varying levels of drive time during the day to these senior homes and communities. Job is 8am-5pm plus drive time prior to 8am to the first senior and drive time after 5pm from the last senior's home.

About Savoy Life:

Savoy Life is a technology-enabled healthcare services startup focused on making healthcare work for seniors and their caregivers. We exist because the senior population is exploding, medical spend is already out of control, and poorly coordinated care is wasting tens of billions of dollars every year. At the same time, the two resources we need most to address this problem - caregivers and primary care providers - are stretched thinner than ever.

Savoy aims to make aging better by restoring agency to seniors and integrating caregiving into the heart of healthcare to allow seniors to spend more quality days at home - and fewer days in the hospital. Today, this includes going into individual homes as well as partnering with senior living communities to coordinate and manage clinical gaps for these seniors, their caregivers, and the care ecosystem. Savoy deploys a team of clinical experts both in-person and virtually paired with proprietary technology to drive clinical outcomes - without disrupting the current care.

Position Overview:

Savoy Life is seeking a dedicated Resident Care Coordinator (RCC) to provide clinical and operations support to seniors in and around Spokane Valley, WA, through Coeur D'Alene, ID. The Resident Care Coordinator will work closely with an assigned Savoy Life RN as well as well as a Savoy provider to provide healthcare to seniors in various settings including senior living (assisted living, independent living, memory care units) as well as individual homes with potential for other settings as well (such as adult family homes).

Key Responsibilities:

Care Delivery Back Office Support
1. Schedule various patient visits in the EHR to optimize the RN and APP's time while coordinating with patient and caregiver needs
2. Answer inbound calls, text messages, and voicemails in a professional and timely manner
3. Monitor and manage inbound and outbound faxes
4. Enter data, scan files, and print files as needed to support patient care and maintain updated historical records in the EHR in an organized and timely manner
5. Identify and manage health plan insurance for residents
Care Coordination Support
1. Support the RN and Advance Practice Provider (APP) by coordinating patient care to drive patient outcomes
2. Work with the local Savoy team to collaborate with other community resources that aid in Savoy's goals of supporting patient care
3. Manage facilitated telehealth visits with Savoy's virtual provider via a tablet
4. Support the ongoing care with direct RCC-led resident visits
5. Manage communications and foster positive relationships with patients as well as others involved including caregivers, families, primary care providers, specialists, pharmacies, and senior living community staff
6. Drive engagement with eligible residents, POAs, and families through education on Savoy's offering to get consent forms signed

Qualifications:

High School Diploma / GED (or higher)
2+ years of experience in healthcare with a focus on care coordination and healthcare administrative support
Medical Assistant, Patient Care Technician, or equivalent certification preferred, otherwise 5+ years of healthcare experience
Experience in geriatric care or senior living community is highly desirable
Must possess a valid and current driver's license & be comfortable driving around to different senior home settings including senior living communities as well as individual homes and beyond
Excellent electronic medical record (EMR) documentation skills and general comfort leveraging various technologies to support day to day work
Ability to juggle many tasks and switch between visiting with residents and coordinating behind the scenes
Purpose-driven with a positive attitude to contribute towards a strong culture and passionate about improving senior living
Flexibility to adapt to a dynamic and growing startup organization as the role and company evolve

Benefits:

100% employer paid, comprehensive health care including medical, dental, and vision for you and your family
Paid maternity and paternity for 14 weeks at employees' normal pay
Unlimited PTO, with management approval
Opportunities for professional development and continued learning

Optional 401K, FSA, and equity incentives available

Hourly Rate: $26-$31/hour

Mission
We make healthcare work for seniors and their caregivers.

Vision
To make aging better for everyone by restoring agency to seniors and integrating caregiving into the heart of healthcare-so that every moment leads to smarter decisions, greater dignity, and better outcomes.

Values
Engage
We foster genuine human connections by listening deeply, building trust, and approaching every interaction with empathy and respect-always assuming positive intent.
Empower
We lift seniors, caregivers, and our team by embracing change, encouraging autonomy, and going above and beyond to support meaningful choice and confidence.
Simplify
We cut through complexity to create clear, accessible, and compassionate care-imagining new ways to make healthcare work better for everyone.

Our Red Cell Partners Benefits:

For full-time roles

Career track opportunity with potential for rapid advancement with strong performance as the firm grows
100% employer paid, comprehensive health care including medical, dental, and vision for you and your family.
Paid maternity and paternity for 14 weeks at employees' normal pay.
Unlimited PTO, with management approval.
Opportunities for professional development and continued learning.
Optional 401K, FSA, and equity incentives available.
Mental health benefits are available through Tara Mind.
Cost effective GLP-1 solutions available through Crux.

We're an Equal Opportunity Employer: You'll receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

Applicant Data Disclosure

By submitting an application, you acknowledge that Red Cell Partners, LLC ("Red Cell") uses third-party service providers to facilitate its recruitment and hiring processes. These providers include applicant tracking systems, candidate verification platforms, and fraud detection tools (collectively, "Hiring Platforms"). Your application materials, including your résumé, cover letter, work samples, responses to application questions, and any other information you submit, may be transmitted to and processed by these Hiring Platforms for the following purposes:

Managing and administering your application throughout the hiring process;

Verifying the accuracy and authenticity of application materials, including by cross-referencing information you provide against publicly available sources and proprietary databases;
Identifying indicators of potentially fraudulent, fabricated, or materially misleading application content, including but not limited to discrepancies between submitted materials and publicly available professional profiles, geographic anomalies, and fabricated work histories.

Applications that are flagged through this process as containing indicators of fraud or material misrepresentation may be declined from further consideration. If you have questions about the status of your application or the evaluation process, please contact talent@redcellpartners.com.

Red Cell requires its Hiring Platform providers to process your information solely for the purposes described above and in accordance with applicable law. Your information will be retained only for as long as necessary to fulfill these purposes and any applicable legal obligations, after which it will be deleted in accordance with Red Cell's data retention policies.

For more information about how your data is used, please refer to our Privacy Policy and Applicant Privacy Notice.

Resident Care Coordinator - Senior Living

Red Cell Partners

Spokane, WA

About the Company

Red Cell Partners

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