Resident and Staff Technology Concierge

Find yourself in work that matters.

Experience Frasier.

Are you passionate about delivering exceptional service?   If so, we'd love to hear from you!

Role summary:

Serving as a trusted technology resource for residents and staff, the Resident and Staff Technology Concierge delivers exceptional customer service and frontline technical support throughout the community. This role helps residents confidently use personal technology while providing employees with support for devices, business applications, user accounts, password resets, multi-factor authentication, and access management.

The position also supports conference room and audiovisual technologies, Electronic Health Record (EHR) systems, and other business applications. Working closely with the IT team, the Resident Technology Concierge resolves routine issues, promotes positive user experiences, and escalates complex technical matters when needed.

What You Will Do

At Frasier, your work is meaningful and deeply valued by both your team and the residents you serve. You’ll contribute to residents’ wellbeing while being part of a culture defined by connection—to one another, to our community, and to work with real purpose.  

• Resident Technology Support. Provide friendly, patient technical support for residents using computers, mobile devices, printers, TVs, streaming devices, email, internet, and personal technology.
• Technology Training & Education. Help residents build confidence with technology through one-on-one assistance, group training, and guidance on cybersecurity, privacy, and safe online practices.
• Employee IT Help Desk Support. Serve as the first point of contact for employee technology issues, troubleshooting computers, mobile devices, Microsoft 365 applications, printers, and related systems.
• Audiovisual & Meeting Technology Support. Support conference rooms, training spaces, and community events by setting up, maintaining, and troubleshooting audiovisual and video conferencing equipment.
• User Account & Access Management. Manage user accounts, passwords, permissions, multi-factor authentication (MFA), and employee onboarding/offboarding activities across business systems.
• Business Application & EHR Support. Provide basic support for Electronic Health Record (EHR) and other business applications, ensuring users have appropriate access and escalating complex issues as needed.
• Documentation & Asset Management. Maintain accurate service tickets, technical documentation, inventory records, and equipment lifecycle processes, including deployment and recovery.
• Security, Privacy & Compliance. Follow security policies and regulatory requirements, protect confidential information, support cybersecurity awareness efforts, and report security incidents.
• Issue Resolution & Escalation. Resolve routine technical issues efficiently and collaborate with senior IT staff, vendors, and application specialists to address more complex problems.
• On-Call & After-Hours Support. Participate in an on-call rotation to support critical business and healthcare operations, including occasional evenings, weekends, and holidays.

What You Will Earn

$24.30 to $27.00 an hour. 

Standout Benefits & Workplace Wellbeing

We want team members to feel supported not just in their work, but in their lives. Our benefits package reflects that commitment with meaningful support for your wellbeing, future, and quality of life.

• Health coverage that goes further — Frasier covers more than 85% of health, dental and vision premiums.
• Growth built into the culture — Tuition reimbursement is available for both full-time and part-time team members.
• Retirement planning— We offer a 401(k) with a 100% match on the first 5%, and 94% of team members participate.
• Generous paid time off — Full-time team members accrue 18 days of PTO each year.
• Added peace of mind — Frasier pays 100% of disability and life insurance.
• Resources for support — Our free Employee Assistance Program includes mental health, financial planning, legal support, and wellness resources.
• Wellness amenities — Team members enjoy free access to our on-site wellness center, with an infinity pool, advanced fitness equipment, and space to recharge.
• Everyday perks — An on-site café, team member lounge, free EcoPass, thrift shop, and discounted YMCA membership help make daily life easier.

What You Will Need:

• High school diploma or GED required. Technical support training, CompTIA coursework/certifications, or related education preferred.
• 1-2 years of experience in help desk, technical support, customer service, healthcare, hospitality, or related environments; supporting older adults is a plus.
• Experience with Active Directory, Microsoft 365 administration, EHR systems, IT ticketing systems, audiovisual technology, or willingness to learn.
• Working knowledge of Microsoft Windows, Microsoft 365, Apple macOS, iOS/iPadOS, Android devices, Wi-Fi connectivity, user account management, and MFA or willingness to learn.
• Ability to troubleshoot hardware, software, mobile devices, and basic audiovisual technologies, including Microsoft Teams, Zoom, conference room systems, displays, microphones, and video conferencing equipment or willingness to learn.
• Strong interpersonal and communication skills with a passion for helping users and explaining technical concepts to non-technical audiences.

 You Will be a Great Fit:

• You genuinely enjoy helping others, take pride in creating positive experiences, and are committed to providing outstanding support to residents, families, and employees with patience, empathy, and professionalism.
• You are curious about technology, enjoy troubleshooting and finding root causes, and are energized by the challenge of resolving issues while continuously learning new systems and tools.
• You take ownership of requests, effectively manage multiple priorities, communicate clearly with technical and non-technical users, and follow through until the job is done right.

 Why Team Members Choose Frasier

• Make an Impact
  Do meaningful work that brings care, connection, and purpose to daily life.
• Our Culture
  Our culture is built on connection, support, and being part of something bigger.
• Why Frasier
  Join a trusted Boulder nonprofit where beautiful surroundings and meaningful work come together.
• Benefits and Wellbeing
  Enjoy standout benefits and wellness perks that support your life inside and outside of work.
• Grow With Us
  Build your future with support, opportunity, and room to grow.

Applications are reviewed as received and accepted until the position is filled.

 More about Frasier

Frasier is a nonprofit senior living community and a trusted part of Boulder since 1960. As the needs of older adults have changed, we have continued to grow and evolve—expanding our campus and capacity while staying rooted in our purpose: building community that inspires and celebrates life. Set on a beautiful 20-acre campus with stunning Flatirons views, Frasier offers the full continuum of care, from independent living to skilled nursing.

What surprises many people is the variety of meaningful careers you’ll find here—from clinical care and dining to administration and facilities, and community life and operations.

Our residents are active, engaged, and intellectually curious, and they deeply value the team members who enrich daily life here. That spirit of connection is at the heart of our culture—shaping relationships among teammates, residents, and work with real purpose. At Frasier, team members are known, supported, and encouraged to grow, with a commitment to wellbeing and a path forward at every stage.

Frasier is an equal opportunity employer. We consider all applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

Frasier maintains/offers a drug, alcohol, and smoke-free workplace. Employment is contingent upon successful completion of applicable background and drug screening. Frasier participates in E-Verify, which is a online verification system of the US Department of Homeland Security.