Careerscape is recruiting on behalf of our client, a growing hospitality and travel services company, for an entry-level Reservations Specialist to join their remote team. This is a great opportunity for someone early in their career who loves helping people plan trips and stays, and who wants hands-on experience in the hospitality industry from day one.
Day to day, you will spend most of your time on the phone, chat, and email with guests, helping them book, modify, and confirm reservations while making sure every detail is accurate and every interaction feels warm and professional. People who thrive in this role are patient, detail-oriented, and genuinely enjoy problem-solving, even when handling a high volume of requests in a fast-paced remote environment.
Responsibilities
- Answer inbound calls, chats, and emails regarding new and existing reservations
- Accurately enter and update booking details in the reservation system
- Confirm availability, pricing, and policies with guests before finalizing bookings
- Process cancellations, modifications, and refunds according to company policy
- Resolve guest concerns and escalate complex issues to senior staff when needed
- Maintain detailed and accurate records of all guest interactions
- Collaborate with other departments to ensure a smooth guest experience
- Meet daily and weekly productivity and quality standards
- Stay current on promotions, packages, and policy changes
- Provide basic troubleshooting support for online booking issues
Requirements
- High school diploma or equivalent required
- Prior customer service experience preferred but not required
- Strong verbal and written communication skills
- Comfortable working with computers and learning new software systems
- Ability to multitask and stay organized in a fast-paced environment
- Reliable internet connection and a quiet home workspace
- Flexibility to work some evenings, weekends, or holidays as needed
- Strong attention to detail and accuracy
- Positive, service-oriented attitude
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling options
- Company-provided equipment for remote work
- Paid training and ongoing professional development
- Employee discounts on travel and hospitality services
- Career growth opportunities within the company
- Supportive, team-oriented remote culture
- Employee assistance program