Reservation Services Specialist – Remote

About the Job

We are seeking an organized, detail-oriented Reservation Services Specialist to help clients research, coordinate, and manage travel reservations.

In this remote role, you will gather client preferences, compare available options, explain reservation details, and provide assistance throughout the booking process.

About Us

We provide vacation planning and reservation assistance with a focus on clear communication and careful coordination. We help clients understand their options and keep important booking details organized.

Responsibilities

• Respond to reservation inquiries and booking requests
• Gather dates, preferences, budgets, and other relevant information
• Research accommodations, flights, cruises, and ground transportation
• Compare availability, pricing, features, and supplier policies
• Provide accurate information about reservation options
• Coordinate booking details with suppliers and service providers
• Verify names, dates, itineraries, and payment schedules
• Assist with modifications and special requests
• Maintain organized reservation records
• Follow up with clients before and after bookings
• Complete ongoing training on booking resources and supplier options

Requirements

• Strong communication and interpersonal skills
• Excellent attention to detail and organizational abilities
• Customer-focused and service-oriented approach
• Comfortable researching and comparing multiple options
• Ability to manage several requests and priorities
• Basic computer, email, and internet proficiency
• Willingness to learn reservation systems
• Reliable internet access
• Reservations, hospitality, or customer service experience is helpful but not required

Benefits

• Flexible remote work environment
• Training and ongoing team support
• Access to reservation and booking resources
• Opportunities to develop research and coordination skills
• Exposure to a variety of destinations and suppliers
• Collaborative virtual team environment