Research and Customer Recruitment Coordinator

Research and Customer Recruitment Coordinator

Location: Seattle, WA

Onsite Flexibility: Remote

Contract Details

• Position Type: Contract
• Contract Duration: 6 months
• Pay Rate: $35.50 $37.00 / Hour (USD)
• Shift / Schedule: Monday Friday, 9:00 AM 5:00 PM
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Summary

Our client creates software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. More than a platform, they are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving customers. When you join one of their teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the microphone and iterating until the best solution comes to light. You won't have to look to find growth opportunities ready or not, they'll find you. From retail to government to healthcare, they're on a mission to bring humanity, connection, and empathy back to business, with over 5,000 people across the globe who think that's work worth doing. This is a new role with the opportunity to shape responsibilities, operating within a remote, cross-time-zone team of approximately 20 members, including researchers, with minimal formal training learning occurs through onboarding and hands-on work.

Key Responsibilities

• Power our speed to insights by managing the end-to-end user research and Early Access Program participant management process, including recruitment, screening, scheduling, and incentive distribution.
• Ensure a seamless stakeholder and participant experience by partnering with Research, Design, and Product teams to deeply understand their specific study requirements.
• Diversify and scale our sourcing pipeline by utilizing and expanding channels including internal databases, external panels (Dscout, Centercode), and professional networks.
• Drive operational efficiency by serving as a product expert, suggesting process improvements, and maintaining Research Ops governance and knowledge management.
• Modernize recruitment best practices to enhance participant targeting and recruitment scale by optimizing the tools and methodologies available today while advocating for new tools when necessary. A willingness to explore AI-powered tools is encouraged.
• Maintain the research panel health and integrity by developing internal participant pools while ensuring strict data privacy compliance and clear value communication.
• Manage scheduling, communications, and administrative tasks.
• Interact with customers and internal stakeholders professionally.
• Support multiple teams (~20 members, including researchers).

Required Skills

• Strong communication, email, and organizational skills.
• Customer-focused, professional, and proactive.
• Collaborative, self-starter with strategic thinking ability.
• Strong written and verbal communication skills with the ability to build trust and credibility with internal and external stakeholders.
• Growth mindset: track record of systems thinking and operational improvement.
• Exceptional written and verbal communication skills, with a proven ability to lead meetings, draft complex participant screeners, and manage stakeholder expectations clearly and concisely.

Preferred Skills

• Experience with CRM systems (nice to have).
• Spreadsheet experience.
• Interest in AI-driven work environment.

Education Requirements

• Bachelor's degree preferred in Social Sciences, Communications, or a related field (nice to have; not required).

Required Experience

• 1 2 years of experience in client/stakeholder collaboration, service delivery, or project support; or 1 year in a customer-facing operations role. 3 years preferred.
• 1 3 years of administrative/EA experience.
• Proven track record of managing multiple simultaneous requests or cases in a fast-paced environment (e.g., using ticketing systems like Jira or Zendesk).
• Experience with CRM and/or research-specific tools such as Qualtrics, Salesforce, Dscout, etc.

Benefits

• Medical, Vision, and Dental Insurance Plans
• 401k Retirement Fund

Important Notes

• Interview process: Two rounds 1:1 with Ken, then 1:1 with Michelle.

About GTT

GTT is an NMSDC-certified Minority Business Enterprise (MBE) headquartered in Portsmouth, New Hampshire. GTT is a subsidiary of Chenega Corporation, an Alaska-based company and one of the largest Alaska Native-owned corporations. An Inc. 5000 honoree and one of SIA's Best Staffing Firms to Work For, GTT connects professionals with Fortune 500 organizations across IT, engineering, construction, utilities, life sciences, financial services, and healthcare throughout the U.S. and Canada. We're committed to diverse, inclusive workplaces and to placing people in roles where they can do their best work.

Job Number: 26-11009

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