Reporting & Automation Analyst – Power BI / Tableau / ServiceNow

Our Client, an IT Services and Consultant company, is looking for a Reporting & Automation Analyst – Power BI / Tableau / ServiceNow for their Atlanta, GA location. Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.

Our Client, an IT Services and Consultant company, is looking for a Reporting & Automation Analyst – Power BI / Tableau / ServiceNow for their Atlanta, GA location.
 
Responsibilities:

• Reporting & Analytics:
• Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
• Create executive-level reports, scorecards, and KPI dashboards.
• Perform trend analysis and deliver actionable business insights.
• Develop operational reporting for Incident, Problem, Change, and Service Management functions.
• Present findings and recommendations to senior leadership.
• Automation & Process Improvement:
• Automate report generation and distribution processes.
• Leverage Power Automate, SQL and scripting tools to eliminate manual efforts.
• Identify opportunities to improve operational efficiency through automation
• ITIL & ITSM Reporting
• Support and enhance reporting for:
• Incident Management
• Problem Management
• Change Management
• Availability Management
• SLA Management
• Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.
• Work closely with IT Operations and Service Delivery teams to drive continual service improvement.
• Stakeholder Management:
• Gather reporting requirements from business and technical stakeholders.
• Translate complex datasets into meaningful visualizations and business narratives.
• Support monthly, quarterly, and executive governance reviews.
• Partner with cross-functional teams to drive data-driven decision-making.

 
Requirements:

• 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.
• Minimum 5+ years of hands-on Power BI experience.
• Minimum 3+ years of Tableau development experience.
• Experience supporting enterprise-scale reporting environments.
• Experience working in ITSM or IT Operations environments.
• Technical Skills:
• Power BI (DAX, Power Query, Data Modeling)
• Tableau Dashboard Development
• SQL & Data Analysis
• Power Automate
• Excel Advanced Reporting
• ServiceNow Reporting & Analytics
• KPI, SLA & Operational Metrics Reporting
• Data Visualization & Storytelling
• ITIL / ITSM Expertise:
• Strong understanding of:
• Incident Management
• Problem Management
• Change Management
• Service Request Management
• Service Level Management
• Continual Service Improvement (CSI)
• Experience working within ITIL-driven organizations.
• Preferred Qualifications:
• ITIL v4 Foundation Certification (mandatory/preferred).
• Microsoft PL-300 (Power BI Data Analyst Associate).
• Tableau Certification.
• ServiceNow Reporting / Performance Analytics experience.
• Exposure to Dynatrace, Splunk, Grafana, or other observability platforms.
• Key Deliverables:
• Executive Dashboards & KPI Scorecards
• Automated Reporting Solutions
• SLA & Service Performance Reports
• Incident & Problem Trend Analysis
• Capacity & Availability Dashboards
• Leadership Presentations & Insights
• Continual Service Improvement Metrics
• Years of Experience:   10.00 Years of Experience

 
Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities