Reporting & Automation Analyst

Location: Atlanta, GA Onsite/Hybrid
Experience: 7+ Years

Job Summary

Seeking an experienced Reporting & Automation Analyst with strong expertise in Power BI, Tableau, reporting automation, and ITSM/ITIL. Responsible for developing dashboards, automating reports, and delivering actionable insights.

Key Skills

• Power BI DAX, Power Query, Data Modeling
• Tableau Dashboard Development
• SQL & Data Analysis
• Power Automate
• ServiceNow Reporting & Analytics
• KPI, SLA & ITSM Reporting
• ITIL processes: Incident, Problem, Change & Service Management

Responsibilities

• Develop executive dashboards, reports, and KPI scorecards.
• Automate reporting using Power Automate, SQL, and scripting.
• Analyze trends, SLAs, MTTR, backlogs, and service performance.
• Gather stakeholder requirements and present insights to leadership.
• Support continual service improvement initiatives.

Preferred

• ITIL v4 Foundation
• Microsoft PL-300
• Tableau Certification
• ServiceNow Performance Analytics
• Exposure to Dynatrace, Splunk, or Grafana.