Reporting & Automation Analyst

What are the top 3 skills required for this role?
1. Power BI Development & Data Modeling
2. Tableau Dashboard Development
3. Report Automation & Analytics
4. ITIL / ITSM Expertise
5. ServiceNow Reporting & KPI Management

Certifications Required

" ITIL v4 Foundation Certification (mandatory/preferred).
" Microsoft PL-300 (Power BI Data Analyst Associate).
" Tableau Certification.

We are seeking a highly experienced Reporting & Automation Analyst/Lead with 7+ years of experience in Business Intelligence, Reporting, Analytics, and IT Service Management. The ideal candidate will possess strong expertise in Power BI, Tableau, report automation, dashboard development, and ITIL-based service management processes.
The candidate will be responsible for delivering enterprise reporting solutions, automating data and reporting workflows, developing executive dashboards, and providing actionable insights to leadership teams. Experience in IT Operations, ServiceNow reporting, and KPI management is highly desirable.
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Key Responsibilities

Reporting & Analytics
" Design, develop, and maintain enterprise dashboards using Power BI and Tableau.
" Create executive-level reports, scorecards, and KPI dashboards.
" Perform trend analysis and deliver actionable business insights.
" Develop operational reporting for Incident, Problem, Change, and Service Management functions.
" Present findings and recommendations to senior leadership.

Automation & Process Improvement
" Automate report generation and distribution processes.
" Leverage Power Automate, SQL and scripting tools to eliminate manual efforts.
" Identify opportunities to improve operational efficiency through automation
.
ITIL & ITSM Reporting
" Support and enhance reporting for:
o Incident Management
o Problem Management
o Change Management
o Availability Management
o SLA Management
" Develop dashboards for MTTR, SLA compliance, backlog trends, recurring issues, and service performance metrics.
" Work closely with IT Operations and Service Delivery teams to drive continual service improvement.

Stakeholder Management

" Gather reporting requirements from business and technical stakeholders.
" Translate complex datasets into meaningful visualizations and business narratives.
" Support monthly, quarterly, and executive governance reviews.
" Partner with cross-functional teams to drive data-driven decision-making.
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Required Qualifications
Experience
" 7+ years of experience in Reporting, Analytics, Business Intelligence, or IT Operations Reporting.
" Minimum 5+ years of hands-on Power BI experience.
" Minimum 3+ years of Tableau development experience.
" Experience supporting enterprise-scale reporting environments.
" Experience working in ITSM or IT Operations environments.
Technical Skills
" Power BI (DAX, Power Query, Data Modeling)
" Tableau Dashboard Development
" SQL & Data Analysis
" Power Automate
" Excel Advanced Reporting
" ServiceNow Reporting & Analytics
" KPI, SLA & Operational Metrics Reporting
" Data Visualization & Storytelling

ITIL / ITSM Expertise
" Strong understanding of:
o Incident Management
o Problem Management
o Change Management
o Service Request Management
o Service Level Management
o Continual Service Improvement (CSI)
" Experience working within ITIL-driven organizations.
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Preferred Qualifications
" ITIL v4 Foundation Certification (mandatory/preferred).
" Microsoft PL-300 (Power BI Data Analyst Associate).
" Tableau Certification.
" ServiceNow Reporting / Performance Analytics experience.
" Exposure to Dynatrace, Splunk, Grafana, or other observability platforms.

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Key Deliverables
" Executive Dashboards & KPI Scorecards
" Automated Reporting Solutions
" SLA & Service Performance Reports
" Incident & Problem Trend Analysis
" Capacity & Availability Dashboards
" Leadership Presentations & Insights
" Continual Service Improvement Metrics