Repair Technician

PRINTER TECHNICIAN – LIVERMORE, CALIFORNIA – ON-SITE

As an MPS Technician, you are responsible for proactive and reactive services on devices we service. In this role, you will coordinate with other technical partners to ensure quick and correct fixes/changes are made to the machines. You will support new installations and decommissioning of out-of-date devices while promoting excellent customer service as an imageOne team member!

Who We Are
imageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.

Our Accomplishments:

• Forbes Small Giants 2017: America's Best Small Companies
• Crain’s Cool Places to Work in MI
• Detroit Free Press Top 100 Workplaces
• Metropolitan Detroit’s 101 Best and Brightest Companies
• National Best and Brightest Companies to Work For
• Sloan Award for Workplace Effectiveness and Flexibility

Responsibilities:
Proactive and Reactive break/fix service on HP and Xerox A3/A4 devices
Proactive and reactive toner replacement
Remote triage and management/administration of fleet management tools and data collection agents
FM audit, Xerox CWW, and HP’s Web JetAdmin
Ensuring all devices are reporting and communicating
Accurate asset control and accountability of entire fleet
On site inventory organization and management
Maintaining and regularly adjusting needs to auto replenishments
Toner/parts ordering and recycling
Support of new device installation, moving devices between sites, and removing/decommissioning end of life devices
Administration and support of customer print solutions
PaperCut MF
Delivering an extraordinary customer experience
Being a representative of imageOne
Ad hoc reporting of customer metrics and service insights

Requirements:
Minimum of 5 years experience in printer repair
Preferred: HP and Xerox manufacturer certifications (including A3/copier lines)
Knowledge and experience with IT ticketing systems
Preferred: ServiceNow and EA
Experience with 3rd party print based solutions
Preferred: PaperCut MF
High attention to detail and follow through
Ability to attain government security clearance (top secret)
Preferred if already attained
Excellent communication skills – both written and verbal
Professional attitude with a desire to learn and grow
Proficient with Microsoft O365 suite
Strong interpersonal and analytical skills
Alignment with imageOne core values

imageOne benefits:
Amazing workplace culture
Competitive salary
Profit bonus program
Medical, prescription drug, dental, and vision benefits
Health savings account benefits
Flexible spending account benefits
Company-paid life insurance
401k matching program
Paid time off program
Additional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)

Why Join Us?
We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice, covering their work for the day.

If imageOne sounds like the company for you, send us your resume to be considered for this position. We're excited to meet you!