Repair Services Technician

**Job Title: Repair Services Associate

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**Duration: 10 months/can be extended

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**Location:

Buffalo Grove, IL 60069

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**Shift Type: 2nd shift (3:45 PM - 12:15 AM)

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**Pay rate: $18.50/hr

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Description:

Summary:

• Ability to lift-up to 35 pounds
• Perform repairs on a wide range of printers, including mobile/handheld devices and large-format printers.
• Complete basic service tasks while meeting productivity and quality standards.
• Service customer products by reviewing complaints, troubleshooting issues, performing mechanical repairs, conducting inspections, basic hand soldering, cleaning, testing, and final inspections.
• Accurately document work performed, including symptom codes and reasons for parts replacement.
• Follow established work instructions for functional tasks and assignments.
• Contribute to continuous improvement efforts, including process standardization and documentation updates.
• Resolve basic issues of limited complexity under direct supervision and conduct simple analysis with minimal variables.

Requirements:

• High school diploma or equivalent vocational qualification.
• Adherence to all safety practices and regulations, always maintaining a safe work environment.
• Ability to work both independently and as part of a team.
• Strong attention to detail with the ability to follow written instructions and processes.
• Ability to adapt quickly and support solution development.
• Understanding and application of policies and procedures in routine tasks.
• Physical ability to bend, scoop, and stand for extended periods, lifting to 35 pounds.
• Strong attendance record and positive attitude.
• Basic computer skills.