Renewals Operations Specialist

Join a Global Leader in Workforce Solutions - Net2Source Inc.

Who We Are

Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 34 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Job Title: Renewals Operations Specialist

Work Location:Santa Clara, CA office

Contract: 6 months, possibility of extension depending on performance and team fit

Pay Rate: (USD)46/hr

• Local Candidates only - 100% onsite at the Santa Clara, CA office (typically 8AM-5PM but can be flexible with manager approval

Work Schedule:

Full Time - Monday-Friday

Overtime is not expected but could be possible based upon business needs and will occur only when requested and approved by manager

Job Description:

The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more. The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue.

This role will be focused on ensuring the new deals that build from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process; inclusive of what was originally purchased to align with Finance expectations. This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future, and you would be integral in making this happen.

Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.

Responsibilities:

• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in internal tools
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting
• Builds Renewal opportunities in SalesForce with corresponding quotes

Education:

Bachelor's degree preferred

Skills:

Experience:

• 2+ years experience in sales operations and or contract administration
• Solid SalesForce aptitude
• Ability to organize and prioritize activities
• Strong oral and written communication skills
• Organizational and follow up skills, problem solving and analytical skills
• Inventory/installed base management experience is a plus
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.
• Notes:
• Need to have Salesforce experience/background - must have created/built quotes in SFDC (CPQ - Configure, Price, Quote).
• This is a subscriptions operations role that support the Sales Representatives of the team - will primarily work with this group to build out quotes for renewals or any other services as required.
• More back-office personnel: analyzing data, looking at contractual information, aligning data in the system and then passing the quotations to the front office, the Subscription Services Representatives (SSRs).
• Validate quotes, as accurate as possible before getting them over to the SSRs.
• Be able to support the team for efficient, consistent and effective renewals management.
• Ability to uncover roadblocks to ensure on-time renewals; able to provide clarity to the Sales team regarding quotes.
• This role functions as support to the renewals sales team - key roles are to ensure that the new deals are being quoted accurately with the intent to align expiration dates and streamline the renewal process and to assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base.
• Excel, Google Suite experience preferred
• Have knowledge of renewals and support contracts and subscriptions not required but preferred - higher chance of success
• Have sales support/operations experience
• Should be comfortable in an ambiguous environment - change is constant, and the candidate should have a high level of adaptability for that change
• Skilled in cross-functional communication

Why Work With Us?

We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter.

Our Commitment to Inclusion & Equity

Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics.

Awards & Recognition

• America's Most Honored Businesses (Top 10%)
• Fastest-Growing Staffing Firm by Staffing Industry Analysts
• INC 5000 List for Eight Consecutive Years
• Top 100 by Dallas Business Journal
• Spirit of Alliance Award by Agile1

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