34 Broad Street, Charleston, South Carolina 29401

Job Description

Regional Director of Operations (must reside in Indiana)Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Regional Director of Operations to join the leadership team. This region’s communities are located in the state of Indiana and most feature Independent Care, Assisted Living, and Memory Care resident settings. This role will require a residency in Indiana and heavy travel throughout the region.As the Regional Director of Operations (RDO), you will be responsible for the direct day-to-day oversight of the operation and management of a regional sector of Harmony Senior Living communities. The RDO will be responsible for assisting each community and Harmony with establishing sales and revenue goals for the communities in the portfolio, and providing strategies to achieve those goals. This role will assist with annual HSS budgets and make recommendations regarding allocation of community resources and any adjustments that may be needed. In addition, the RDO is responsible for ensuring that strategic goals established are communicated and implemented accurately and effectively to management teams in the field. Responsibilities include but are not limited to:Operations:Champion the values and culture of Harmony Senior Services while fostering an environment that makes customer service a top priorityEvaluate operational issues to determine whether HSS is remaining competitive in the market and staying current with the latest trends in senior care deliveryServe as an intermediary between the company's top executives and executive Directors in the fieldDevelop and implement strategic and tactical operating plans for senior care marketsEstablish operational initiatives for improvement in delivery of quality care, cost controls, safety, regulatory compliance, and employee relationsWork closely with all Executive Directors and ensure their competency and efficiencyResponsible for meeting the quality, operational, and profit goals for a designated portfolio of communitiesDemonstrate knowledge of HSS mission, vision, standards, policies and procedures, operating instructions, confidentiality standards, and code of ethical behaviorEnsure that each community is maintaining or exceeding budgeted census, revenue generation and expense controlsAssist with the development of marketing campaigns and formulation of budgets to achieve marketing goalsMonitor external markets to identify new opportunities within existing marketsOther duties as assignedFinancial Management:Develop long-range goals for communities that align with the strategic growth plans of the companyHelp to identify key strategic financial relationships vital to HSS growth and stabilityEnsure that new HSS communities are efficiently and effectively made operationalPrepare presentations for various audiences, including executive management team, financial institutions, and managers in the field when requestedRegulatory Management:Broad understanding of all local/state/federal regulations and awareness of relevant changes and updatesParticipate in professional/industry organizations to stay abreast of local/state/federal issues/trendsAssist communities with state survey process and participate in plans of correction as neededRequirements:Minimum of 10 years' experience working at an executive level in senior care industryBachelor's Degree in business, finance, healthcare administration, or related fieldMust currently hold an administrative license for at least one state in which they oversee and be willing and able to obtain other license in other states as needed or requiredA demonstrated ability to lead people and achieve success through management of othersAbility to analyze and resolve problems at both a strategic and functional levelWhy Should You Apply? The opportunity to positively impact the lives of residents and their families Excellent team support, job satisfaction, and opportunity for growth Culture of empowerment and entrepreneurship Competitive salary, bonus, and benefits package Relocation assistance for qualified candidatesWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace.

Why Harmony?

• 401k + Fulltime & Part-time Benefits Packages

• Training, Development & Career Laddering

• Great work-life balance

• Flexible Scheduling